Important Notices

Spanair operations ceased

Our Star Alliance partner Spanair (airline code: JK) ceased operations on Friday, January 27, 2012. We are offering alternative travel arrangements for our customers holding United or Continental tickets for flights operated by Spanair. If you hold a United or Continental ticket that includes one or more segments operated by Spanair, please call reservations or your travel agent to assist with rebooking your travel. Spanair tickets that were issued for travel on United or Continental will be honored as originally ticketed.

Exception Policies

In some cases where severe weather and other uncontrollable events are impacting Continental’s operations, we may, at our sole discretion, issue an exception policy designed to accommodate customers with restricted tickets who wish to change their travel in advance of any potential disruption. For additional information about what to do if your travel is affected by an exception policy, visit the Flight Delays and Cancellations page. Exceptions policies currently in effect are listed below:

Continental Express and United Express Flights

• United Continental Holdings is removing the Continental code on certain United Express flights operating to and from Continental hubs. Due to this change, flight numbers between CO* 1100-1299 will no longer be available in our flight search results. United Express will operate these flights with the UA code until further notice.
• As of January 1, 2012, ExpressJet will be acquired by and merged into Atlantic Southeast Airlines. The combined company will change its name to ExpressJet Airlines. After that date, affected flights will be operated by ExpressJet Airlines, doing business as Continental Express or United Express.

United Continental Merger Closes

On Oct. 1, 2010, the legal closing of the merger with United Airlines was completed and for you, it's business as usual. Over the next 12 -18 months, we'll be working to create the world's leading airline. Each airline and frequent flyer program will continue to operate separately and your miles and Elite status will not be affected.

For more detailed information, take a look at our merger FAQs.

Revised Fees

• The fee for reservations booked by telephone and ticketed at continental.com or through Continental Reservations will increase to $25.
• The fee for issuance of tickets at a Continental Ticket Office will increase to $25.
• The fee for issuance of tickets at an Airport Ticket Office will increase to $30.
• The fee required to replace a lost paper ticket will increase to $150.

Terminal Relocations and Updates

*All effective dates are subject to change. Please check back before you travel for current information.

Clear U.S. Customs when departing from Shannon and Dublin

Effective January 18, you can clear both U..S Customs and Immigration at Shannon and Dublin Airports prior to your departure, saving you time on arrival at New York/Newark.

London terminal information

United and Continental have aligned flight numbers under the UA flight code; however, we continue to operate as two separate airlines out of two different terminals at London Heathrow. Please see below to determine which terminal your flight(s) will use. Please note that the information applies to all flights arriving from and departing to the following cities, even if the city is a connection point in your trip and not your final destination.

Please ensure that your airport travel arrangements involve the correct terminal for your departure or arrival city.

International Travel

• Upgrade Policy Update for Flights to/from Lima
  Effective June 1, 2010, we will be changing our upgrade policy for Continental flights between the U.S. and Lima. In addition, our front cabin service will be similar to our BusinessFirst product and continue to offer sleeper seats and a variety of dining and entertainment options.

  Flights booked for travel after June 1, 2010 between the U.S. and Lima will no longer be eligible for complimentary Elite upgrades, and service fees for OnePass upgrade rewards will correspond with our current policy for upgrading to BusinessFirst. With this policy change, flights between the U.S. and Peru will match the OnePass upgrade policies and service fees as our longer flights, such as those between the U.S. and Europe, since they are comparable in both flight duration and onboard product.

  Flights operated by Copa Airlines between Panama and Lima are not included in this policy change, and will continue to be eligible for complimentary Elite upgrades.

• Travel to Argentina
  Effective December 28, citizens of the U.S., Canada and Australia are required to pay an entry fee when arriving at Buenos Aires International Airport (EZE). U.S. citizens will be charged $131 USD that will be valid for multiple entries over 10 years. Canadian citizens will be charged $70 USD per entry and Australian citizens will be charged $100 USD per entry. For complete details on the new entry fee, please visit argentina.usembassy.gov.

• Travel to Venezuela
  The Secretary of the U.S. Department of Homeland Security is unable to determine whether Venezuelan airports that serve as the last point of departure for non-stop flights to the U.S. maintain and carry out effective aviation security measures in accordance with the Standards and appropriate Recommended Practices established by the International Civil Aviation Organization (ICAO). All flights are subject to continuing effectiveness of government approvals.

• ESTA for U.S. Visa Waiver Program Travelers
  The United States Department of Homeland Security (DHS) requires Visa Waiver Program (VWP) travelers to obtain approval from the Electronic System for Travel Authorization (ESTA) prior to check-in for a flight to the U.S.

  To apply for authorization to travel to the U.S., travelers may go to the ESTA web-based system and complete an application.

• U.S. Departure and Entry Requirements
  U.S. federal legislation requires all customers, regardless of citizenship or age, to hold a valid passport for travel by air to or from the U.S. Review the complete details.

  Passport, visa and health requirements for the transit and destination countries are provided by the International Air Transport Association (IATA) on continental.com as a courtesy and should be verified by the passenger before travel. Remember that if the passenger is departing the U.S., a passport is now required, regardless of the destination country's entry requirements.

  U.S. federal legislation requires commercial air carriers operating international flights to the U.S. to submit the visiting address of all passengers who are non-U.S. citizens and non-residents to U.S. Customs and Border Protection before travel commences. Customers will be expected to provide this information during check-in.

• Other Travel Advisories
  Go to the US Department of State Web site at http://travel.state.gov/travel/travel_1744.html for the latest travel advisories.

Ticket Office Information

The Continental Ticket Office at Izod Arena is closing

We are closing our ticket office on May 28. Visit our New York City ticket office in Amtrak Penn Station, or take care of all your travel needs at continental.com.