 Home > About Continental > Company Profile > Diversity & Inclusion > Supplier Diversity Program
 Continental Airlines is dedicated to consistently delivering high-quality, on-time, customer friendly service. We've been successful in accomplishing this goal by shaping our daily activity around our Go Forward cornerstones: Fly to Win, Fund the Future, Make Reliability a Reality, and Working Together.
Our Working Together cornerstone is what really makes the difference at Continental. Our employees come from all over the world. Women and men of various backgrounds, ages, ethnicities, lifestyles, and cultures thrive and contribute to the Continental family. Our uniqueness strengthens us. Our Go Forward cornerstones unite us. Our commitment to Working Together keeps us on the leading edge of our industry.
Working Together isn't limited to our workforce; it continues in our relationships with our suppliers. As with our workforce, we value and respect the benefit of a diverse background, bringing different viewpoints to the table to meet the business challenge. We seek to ensure that small and diverse suppliers have equal access to business opportunities with Continental and we encourage them to contact us for opportunities to provide their products and services. Our efforts aren't limited just to those dollars spent directly with our suppliers; we encourage our large suppliers to provide the same opportunities to diverse suppliers.
Commitment
Diversity is an integral part of Continental's business operations. Continental Airlines' Supplier Diversity Program ensures that small businesses as well as minority-owned small businesses, small disadvantaged businesses, women-owned small businesses, veteran-owned small businesses, service-disabled veteran-owned small businesses and those small businesses which are in historically underdeveloped regions (HUBZone) are given an opportunity to benefit from a business relationship with Continental.
Expectations
Continental Airlines utilizes a competitive bid process that includes events that utilize our electronic procurement process. We look for:
- Understanding of our business
- Quality products and services
- Best overall value
- Reliable delivery
- Customer service and effective follow-through
- Financial stability
- Innovation and continuous improvement
- Ability to conduct business electronically
We require that all small, diverse businesses provide proof of certification from a recognized third-party certifying body. Those certifying bodies include the National Minority Supplier Development Council (NMSDC), the Women's Business Enterprise National Council (WBENC), National Gay & Lesbian Chamber of Commerce (NGLCC), local affiliates of each of these councils, the Small Business Administration (SBA), state and local governments. Suppliers should also be listed with the Central Contractor's Registration (CCR) database at www.ccr.gov.
Definition of these ownership classifications are listed below.
Small, Diverse Businesses Classifications Defined
- A for-profit enterprise
- Physically located in the United States
- Owned, operated & controlled by minority group members or non-minority women who are US citizens. Small, diverse businesses include:
- Small businesses (defined by the SBA at www.sba.gov)
- disadvantaged small businesses (certified by the SBA only)
- woman-owned small businesses
- veteran-owned small businesses
- service disabled veteran-owned small businesses
- HUBZone small businesses (certified by the SBA only)
- minority-owned small businesses
- gay or lesbian-owned small businesses
- Ownership must be at least 51% owned by the group claimed.
- Certified by the Small Business Administration (SBA), the National Minority Supplier Development Council (NMSDC), Women's Business Enterprise National Council (WBENC), National Gay Lesbian Chamber of Commerce (NGLCC) or other generally recognized certifying body.
Types of Goods/Services purchased by Continental Airlines
- Advertising
- Aircraft Interiors
- Aircraft Appearance Supplies/Disposables
- Aircraft Services
- Aircraft Ground Support Equipment
- Cargo Services
- Computer Peripherals
- Computer/ Business Hardware
- Construction Services/Products
- Crew Lodging/Transportation
- Electrical
- Environment Solutions
- Food Beverage Services & Supplies
- Janitorial Supplies & Services
- Legal Services
- Management Services
- MRO Supplies
- Office Supplies/Equipment
- Promotional
- Security Services
- Staffing Services
- Trucking Delivery Services
Program Participation
We are implementing a new supplier management system that will allow better identification, and as a result, better availability of certified small and diverse businesses to our supply management staff. Until that is fully implemented, please send the following documents via e-mail to sdp@coair.com:
A copy of your certification as any of the types of businesses listed in the "Small, Diverse Business Classifications Defined" above. A copy of your profile posted at www.ccr.gov. A one-page document that addresses the items listed under "Expectations" above. The document should include a paragraph about your company, a brief statement of your qualifications, a short list of industry certifications and affiliations, business references or client list and your company’s annual revenues for the last three years. An electronic copy of your sales brochure.
Thank you for your interest in doing business with Continental Airlines.
Phyllis Graham
Supplier Diversity Program Manager
sdp@coair.com
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