Effective Aug. 24, 2008, all customers booking travel at continental.com or Continental Reservations will be required to purchase tickets at the time they make their reservations. Customers will have the flexibility to make changes to reservations within 24 hours without incurring change fees. This includes canceling your reservation and requesting a refund to the original form of payment.
This policy includes OnePass Reward Travel. Customers will be given a three-day ticketing time limit to transfer miles into the account if there are not enough miles in their OnePass account.
Terms and Conditions
- The 24-hour timeframe is defined as the 24-hour period starting at the time the reservation is completed.
- There are no exceptions to this policy for OnePass Elite members.
- Tickets exempt from this policy include group tickets and tickets purchased using Western Union, cash or eCertificates. These reservations will be placed on a courtesy hold to allow the required ticketing arrangements to be made.