 Home > Contact Us > OnePass > Hotel & Car Partner Contact Information
For mileage credit requests with OnePass hotel and car rental partners, contact the partners by using the information below. If you have a missing mileage credit issue with Continental or a partner airline, find additional OnePass contact information.
Hotel Partner Contact Information
Barceló Hotels & Resorts
Customer Service - Missing Mileage
C/. Rover Motta, 27
07006 Palma de Mallorca
Spain
Tel: +34 902 10 1001 or in the US 800.227.2356
Mail: sac3@barcelo-com
(Please include member name, account number, address, hotel folio with hotel name, check-in and check-out date and room rate paid on all correspondence.)
Best Western
800.237.8483
Best Western Gold Crown Club International
Points Desk
P.O. Box 42007, Phoenix, AZ 85080-2007
(Please mail copies of your itemized hotel receipt and/or your Best Western Gold Crown Club International Tracking Form to the above address if you have provided your Best Western Gold Crown Club International card or member number at the time of your Best Western stay and have not seen miles posted to your account within 30 days.)
Choice Hotels International
(Includes Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay, Econo Lodge, Rodeway Inn and Ascend Collection)
888.770.6800
Choice Service Center
Grand Junction, CO. 81503
Phone: 888.770.6800
Fax: 970.257.1062
ihelp@choicehotels.com
Hilton HHonors
(Includes Hilton, Hilton Garden Inn, Conrad Hotels, Doubletree Hotels, Suites, Resorts and Clubs, Embassy Suites, Hampton Inn/Suites and Homewood Suites)
800.548.8690 (U.S. and Canada)
Fax: 972.788.1818
Missing Mileage Credit
Domestic:
Hilton HHonors Service Center
P.O. Box 9003
Addison, TX 75001
International:
UK and Europe
4 Cadogan Square, Cadogan Street
Glasgow, G2 7PH
United Kingdom
Tokyo
HHonors Customer Service
Kowa Shiba-Koen Bldg. 5f
1-1-11 Shiba-Koen
Minato-Ku Tokyo 105-0011
OnePass members should provide the following information when requesting missing mileage: Guest Name, OnePass Number, Hotel Name, Stay Period, Room Number, and Hotel Folio Copy (if available).
Hyatt Hotels and Resorts
(Includes Hyatt Hotels & Resorts, AmeriSuites, and Summerfield Suites)
800.30 HYATT
402.593.9449 (Fax)
Gold Passport Customer Service
P.O. Box 27089
Omaha, NE 68127-0089
La Quinta Inns & Suites
Call the Returns Service Center at 800.642.4258 or send a copy of your stay receipt to:
La Quinta Returns Service Center
909 Hidden Ridge, Suite 600
Irving, Texas 75038
Or fax it to 214.596.6004
You may also contact the Returns Service Center by email at returns@lq.com
(Please include member name, OnePass / La Quinta Returns account numbers, address, hotel folio with hotel name, check-in and check-out date and room rate paid on all correspondence.)
Le Meridien
(Missing mileage requests are handled by Forte Frequent Flyer Helpdesk.)
0044 1225 709689 (U.K. Fax)
011 44 1225 709689 (U.S. Fax)
ffp@valldata.co.uk
Forte Frequent Flyer Helpdesk
Valldata Services Ltd.
Pegasus Way, Bower Hill Industrial Estate
Melksham, Wiltshire SN12 6TR
United Kingdom
(Please clearly mark all faxes to the attention of the Forte Frequent Flyer Helpdesk. When communicating with the Helpdesk, use the following format and provide the following information: Title of communication or e-mail subject line should be last name of guest (Smith, John), Frequent Flyer Number and Airline Code (AT4556545 CO), Date(s) of stay (MM/DD/YY), Hotel name and property, Tariff type: Rack, Corporate or Passport, Room type: Standard, Executive or Suite)
Marriott Hotels & Resorts
(Includes Marriott Hotels & Resorts, Courtyard, Fairfield Inn, JW Marriott Hotels & Resorts, Renaissance Hotels, Resorts and Suites, Residence Inn, SpringHill Suites, TownePlace Suites and Marriott Vacation Club)
801.468.4000
801.442.3354
801.468.4033 (Fax)
Marriott Rewards Customer Service
310 Bearcat Dr.
Salt Lake City, UT 84115-2544
London Office
011 44 207 584 5500
011 49 699 508 6492 (German-speaking customers)
011 44 171 591 1130 (Fax)
Marriott Rewards
Bowater House West, 4th Floor
114 Knightsbridge, London SW1X 7LT
Dubai Office
011 971 4 265 1990
011 971 4 265 1849 (Fax)
Marriott Rewards
New Hamarian Office Bldg., 5th Floor
P.O. Box 25455
Abu Baker Al Siddique Rd.
Al Murghabat Area Diera
Dubai, United Arab Emirates
Tokyo Office
011 81 3 5405 1513
011 81 3 5472 3600 (Fax)
Marriott Rewards
Urban Shinbashi Building, 7th Floor
4-5-1 Shinbashi
Minato-Ku, Tokyo 105-0004
Japan
Outrigger Hotels and Resorts
Donnella Frantz
808.921.6734
donnella.frantz@outrigger.com
2375 Kuhio Avenue
Honolulu, HI 96815-2992
Burton Kong
Phone: 808.921.6835
Fax: 808.921.6901
burton.kong@outrigger.com
Priority Club
(Includes Candlewood Suites, Crown Plaza Hotels and Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Inter-Continental Hotels and Resorts and Staybridge Suites by Holiday Inn)
888.211.9874
Attn: Priority Club Service Center
P.O. Box 30320
Salt Lake City, UT 84130-0320
(Please include member name, account number, address, hotel folio with hotel name, check-in and check-out date, and room rate paid on all correspondence.)
Radisson Hotels & Resorts
Customer Service
11340 Blondo St.
Omaha, NE 68164
(Please include guest name, hotel name, date of arrival, along with copy of hotel folio.)
Shangri-La Hotels & Resorts
(Includes Traders Hotels)
Shangri-La Hotels & Resorts
Missing Miles Claims
c/o Kowloon Shangri-La Hotel
64 Mody Road, Basement 2
Kowloon, Hong Kong
ffp_cro@shangri-la.com
(OnePass members should provide the following information when requesting missing mileage: Name, OnePass number, Hotel Name, Stay Period, Room Number, and Hotel Invoice Copy. Copies of the hotel invoice or other supporting documentation, should be faxed to 011 852 2707 6088).
Starwood Hotels and Resorts
(Includes Four Points by Sheraton, The Luxury Collection, Sheraton Hotels & Resorts, St. Regis Hotels & Resorts, W Hotels and Westin Hotels & Resorts)
512.834.2426 Ext. 2244
512.835.4417 (Fax)
sharon.graser-escobedo@starwoodhotels.com
Sharon Graser-Escobedo
Department Head/Customer Service Group
Starwood Hotels and Resorts
1705 Center Creek Drive
Austin, TX 78754
Wyndham Rewards®
(Includes Wyndham Hotels and Resorts®, Ramada®, Days Inn®, Super 8®, Wingate® by Wyndham, Baymont Inn & Suites®, Microtel Inns & Suites®, Hawthorn Suites®, Howard Johnson®, Travelodge® and Knights Inn®)
866.WYN.RWDS (866.996.7937)
Wyndham Rewards Member Services
P.O. Box 4888
Aberdeen, SD 57402-4888
Wyndham Hotels & Resorts®
800-WYNDHAM (800-996-3426)
Wyndham Rewards Member Services
P.O. Box 4888
Aberdeen, SD 57402-4888
Car Partner Contact Information
Alamo®
1-800-462-5266
customerservice@alamo.com
Customer Mileage Requests or Issues
ATTN: Alamo Rent A Car
Customer Care Department
8421 St. John Industrial Drive
St. Louis, MO 63114
(Please include a copy of rental agreement, primary driver's full name, address and OnePass number in all correspondence.)
Avis
800.352.7900
918.621.4819 (Fax)
custserv@avis.com
Customer Service Department
4500 S 129th Ave. Ste. 100
P.O. Box 69036
Tulsa, OK 74169-0360
(Please include customer name, membership number, rental agreement number, and level of award or product type in all correspondence.)
Budget
800.621.2844
918.627.2508 (Fax)
Budgetcustomerservice@budgetgroup.com
Budget Customer Service
Attention Frequent Flyer Liaison
P.O. Box 690840
Tulsa, OK 74169-0840
(Please include customer name, membership number, rental agreement number, and level of award or product type in all correspondence.)
Dollar Rent A Car
800.800.6080
fflyer@dollar.com
Dollar
Frequent Flyer Customer Service CIMS 7090
P.O. Box 33167
Tulsa, OK 74153-1167
(Please include a copy of your rental agreement and your membership number.)
Hertz
Retroactive Mileage Credit Form
National Car Rental
National Customer Service: 1-800-CAR-RENT
E-mail: customerservice@nationalcar.com
Customer Mileage Requests or Issues
ATTN: National Car Rental
Customer Care Department
8421 St. John Industrial Drive St. Louis, MO 63114
(Please include First and Last name Onepass number, address, and a copy of the Rental Agreement.)
Thrifty Car Rental
800.777.4761
Frequent Traveler Service Center
5310 East 31st St.
Tulsa, OK 74135
|