 Home > OnePass > OnePass Program Rules > OnePass Member Advisory
Program Changes
Continental Airlines and all OnePass partners reserve the right to change any aspect of the OnePass program at any time with 30 days notice to active members. This right includes, but is not limited to, changes in partner affiliation, rules for earning mileage credit, rules on earning Elite status, Elite benefits and mileage redemption levels. However, rules for use of travel rewards, cities served, flight schedules, limited seating or space availability, restricted travel dates and specific features of promotional offers are subject to change with or without notice at the discretion of Continental Airlines or the OnePass partner. Continental Airlines is not responsible for unilateral actions taken by OnePass partners.
Official up-to-date information concerning the OnePass program is available throughout the Frequent Flyer section of continental.com. Information about the OnePass program published through continental.com is the final authority with respect to the terms and conditions of membership in OnePass and supercedes any conflicting information contained in any previously published communications.
Continental Airlines reserves the right to discontinue the OnePass program with six months notice to members. This means that, regardless of your level of participation in the program, your right to accumulate mileage and claim rewards will be terminated six months after we give you notice.
Account Privacy
OnePass account information is proprietary to Continental Airlines. As a condition of OnePass membership, you consent and give permission for Continental to collect, use and transfer the personal data provided by you to Continental offices in the United States and around the world so that Continental may furnish you with our products and services.
At Continental's discretion, information regarding your OnePass account may be supplied to OnePass partners for promotions and also to certain government agencies for security reasons. If you choose to "opt out" of Continental Airlines' promotions or our OnePass partners' promotions or have any changes made to your personal data, please visit My Account or contact your local OnePass Service Center. You may also access Continental's complete privacy policy.
You are authorized to access OnePass account information solely to obtain information regarding your OnePass account and for no other purpose. You may not delegate or grant any power of attorney or other authorization regarding any such access. Any other use of OnePass account information is strictly prohibited. You may reproduce information regarding your own account for personal use and, in consideration of this authorization, you agree that any copy of such information shall retain all copyright and other proprietary notices contained therein. Redistribution in any way requires the express written consent of Continental Airlines.
Access to OnePass account information through continental.com is for members only and is subject to the limitations and restrictions on use set forth therein.
To protect your confidentiality, when conducting certain transactions in writing, by phone or on the Internet, you must supply your PIN.
Account Ownership
You can have only one OnePass account, which is established under your full first and last name (no initials, please). Only you may accrue mileage in your account. You may not transfer or combine mileage between your account and other OnePass accounts, including those of relatives.
Corporations and/or other entities may not enroll as OnePass members.
So that we can continue to maintain the integrity of the OnePass program, Continental Airlines will investigate all accounts that are believed to violate the OnePass program rules, Continental's Contract of Carriage (including violation of Rule 21), fare tariffs (including but not limited to Hidden-City Routing, Back-to-Back Ticketing, Point-Beyond Ticketing and Throw-Away Ticketing) or in the use of OnePass mileage credit or reward redemption, including any use other than that originally intended by Continental Airlines or the OnePass partners as set forth in this Web site, as revised from time to time, whether with or without notice, is subject to administrative or legal action on the part of Continental Airlines. Accounts with infractions will be subject to appropriate penalties or deductions, including but not limited to revocations of Elite status, termination of account, forfeiture of miles and reimbursement to Continental Airlines for the value of the travel in excess of the fare paid by the debit of mileage from the member's OnePass account and forfeiture of reward certificates and tickets issued against reward certificates.
Personal Identification Number (PIN)
Your PIN is unique to your account and is designed to protect your account from unauthorized use. Your PIN is required when making reservations, redeeming miles, changing the address on your account or any number of other OnePass services.
You may request your PIN online or by calling the OnePass Service Center. If you request your PIN from the OnePass Service Center, you should receive a letter advising you of your PIN within 7-10 days of your request. (For your protection and to prevent unauthorized usage of your OnePass account, your PIN will not be disclosed online or over the phone.)
Continental Airlines will not be responsible for any lost, stolen or otherwise disclosed PINs, nor shall it re-credit any mileage withdrawn from your account if anyone seeking mileage redemption provides your PIN. Accordingly, your PIN should be guarded and not provided to anyone other than a Continental Airlines representative.
Account Changes
Name changes must be submitted in writing to the OnePass Service Center and accompanied by legal documentation, such as a copy of your marriage license, divorce decree or court order. Address changes may be made online in My Account.
Services Ineligible for Mileage Credit
OnePass mileage may not be earned on certain Continental Airlines and other OnePass airline partner tickets, car rentals and hotel stays. These include, but are not limited to:
- Tickets, products or services purchased and used in violation of the terms and conditions applicable to Continental's OnePass partners. Continental tickets purchased and used in violation of Continental's Contract of Carriage or fare tariffs, such as tickets with destinations before or beyond your intended departure or destination (Hidden-Cities Ticketing, Throwaway Ticketing, Back-to-Back Ticketing or Point-Beyond Ticketing) are also ineligible.
- All free travel, including OnePass reward travel.
- Unpublished charter flights.
- Industry-free or industry-reduced rate tickets.
- Promotional certificates.
- Unpublished fares, such as priceline.com and Hotwire.
Continental Airlines, all participating airlines and other OnePass partners reserve the right to exclude certain fares, programs, routes, rentals and stays from earning mileage credit.
Credit in Programs Other Than OnePass
Services from Continental Airlines OnePass partners used to earn OnePass miles may not be used to earn credit in any other frequency programs, unless specifically provided.
Mileage Expiration
Miles currently have no expiry date; however, Continental Airlines reserves the right to impose expiry limits or terminate the OnePass program, thus terminating your ability to claim rewards.
Inactive Membership
If no mileage is deposited in your account for 18 consecutive months, your membership may be cancelled, and your miles may be forfeited. To keep your account active, you can earn mileage with a variety of airline, non-travel and shopping partners. Please visit the Earn Miles section of this site for a full list of earnings partners.
Transferring Rewards & Mileage
If a person other than the person named on the reward attempts to use the reward, it will be void and travel will be denied. Altered rewards are also void.
OnePass rewards and mileage in your OnePass account may not be sold, bartered, traded, exchanged or purchased, except under programs fully authorized and/or sponsored by Continental Airlines. Rewards and mileage obtained in violation of this rule may result in the termination of your OnePass membership and forfeiture of all mileage in your account.
General Elite Program Terms
The Elite program is an extension of the OnePass frequent flyer program. All OnePass program rules apply unless otherwise stated herein. In the event of any inconsistency, the OnePass program rules will govern.
2008 OnePass Elite benefits are valid from Mar. 1, 2008, until Feb. 28, 2009, and are subject to change from year to year. The Elite program commencing Mar. 1, 2009, may not necessarily include all the benefits contained herein.
Other Rules & Restrictions
Promotional offers and/or the associated promotion codes are only valid if they are communicated to you by Continental. You may not access promotional offers and/or the associated promotion codes in an inappropriate manner, including, but not limited to, by attempting to register for promotional offers with promotion codes that have not been provided to you by Continental. Rewards and mileage obtained in violation of this rule may result in the termination of your OnePass membership and forfeiture of all mileage in your account.
Other rules and restrictions apply to the program and are detailed throughout this Web site.
|