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Prior approval must be obtained through the Baggage Resolution Center (800.335.2247) in order for any expenses to be reimbursed.
For domestic travel, Continental's liability for any form of damage as a result of loss, damage or delay in delivery of a customer's personal property shall be limited to the fair market value at the time of loss, damage or delay and will not exceed $3,300.00 per customer, except for wheelchairs and other assistive devices.
For international travel to which the Warsaw Convention applies (including domestic portions of international travel), Continental's liability is limited to approximately $9.07 per pound up to $640.00 per bag for checked baggage and $400.00 per customer for unchecked baggage.
For international travel to which the Montreal Convention applies (including domestic portions of international travel), Continental's liability is limited to 1,000 SDR (Special Drawing Rights) per customer for checked and unchecked baggage. Exchange rates are available online at imf.org.
When checking baggage for a flight, a customer may declare a higher value than the maximum limit of liability. See Excess Valuation for additional details. Note that declaration of a higher value may not be allowed for some items.
Avoid packing high value, fragile or perishable items in your checked baggage. For domestic travel, Continental is not liable for loss, damage or delay in delivery of high value, fragile or perishable items. See Fragile and Perishable Items for detailed listings of excluded items. For international travel, Continental's liability is limited as per above.
In the course of normal handling, your baggage may show evidence of use. Continental is never liable for destruction, loss or damage that results from an inherent defect, quality or vice of the baggage. For domestic travel, Continental is not liable for conditions that result from normal wear and tear such as:
- Minor cuts, scratches, scuffs, dents and soil
- Damage to wheels, feet, and extending handles
- Damage as a result of over-packed bags
- Loss of external locks, pull straps or security straps
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