News Release
Continental Airlines Activates Automated System for Corporate Client Discount Programs
HOUSTON, Aug. 14, 2000 -- Continental Airlines (NYSE: CAL and CAL.A) has activated an automated system, called Corporate Insight, for use in developing, enhancing and monitoring discount agreements for its corporate clients. Corporate Insight’s automated system allows Continental to perform better, faster analysis of travel data in order to expedite implementation or changes in the carrier’s corporate discount agreements which will save corporations millions of dollars each year in air travel spending.
"Continental believes that Corporate Insight ushers in a new, collaborative era between Continental, its corporate customers and their travel management companies," said Dave Hilfman, Continental’s vice president of Multinational Sales and Revenue Programs. "Our goal is to provide the most efficient and versatile corporate agreements in the industry."
The new system is designed with customer satisfaction in mind. Continental’s corporate accounts will be provided monthly electronic reports, which will depict overall results and program performance. When terms need to be modified, both parties will know almost immediately, and adjustments can easily be made. Corporate clients of Continental who utilize multiple travel agencies or who want to include airline alliance partners in their programs also will benefit from this new, automated and streamlined data management system.
Corporate Insight simplifies the process by which corporate customers provide Continental with travel data. The new procedure requires a monthly electronic data feed directly from the corporate customer’s travel agency to the Corporate Insight system.
Corporate Insight was developed by and is supported by PRISM Group, Inc. Building on PRISM’s experience in corporate information systems, PRISM’s application integrates data collection, contract management, and decision support for airline corporate contracts.
Continental Airlines is the fifth largest airline in the U.S., offering more than 2,300 departures daily to 138 domestic and 95 international destinations. Operating major hubs in Newark, Houston and Cleveland, Continental (www.continental.com) serves more international cities than any other U.S. carrier, including extensive service throughout the Americas, Europe and Asia.
Continental is in the top quarter of FORTUNE magazine’s "100 Best Companies to Work for in America," and is ranked the nation’s No. 1 airline in customer satisfaction for long and short-haul flights by Frequent Flyer Magazine and J.D. Power and Associates. Continental has received numerous awards for its BusinessFirst premium cabin (Condé Nast Traveler, OAG, Entrepreneur and SmartMoney magazines), OnePass frequent flyer program (InsideFlyer’s Freddie Awards) and overall operations and management (Air Transport World’s 1996 Airline of the Year).