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For questions or feedback regarding Continental's frequent flyer program, reward reservations and more, contact us by using the information below. Please make sure you visit the Frequent Flyer section of this Web site to find answers to your questions online.
E-mail
onepass@coair.com
For missing mileage credit requests for flights on alliance partners email a scanned copy of your ticket receipt or travel agency invoice, including ticket number and a sanned copy of boarding pass. Submit to: onepass@coair.com, or mail the documents to the address listed below.
(Please make sure to include your name and OnePass number in your e-mail message. The following file types may be included as attachments in your e-mail: doc, pdf, rtf, txt, xls, bmp, gif, jpg, jpeg, png, tif and tiff.)
For missing mileage credit requests for flights on partner airlines or transactions with non-travel partners:
OnePass Service Center
P.O. Box 4365
Houston, TX 77210-4365
In Brazil:
Continental Airlines
c/o - OPSC
Rua da Consolação, 247, 13 Floor
Sao Paulo
CEP 01301-903
Brazil
In Europe (except Portugal):
Continental Airlines
c/o - OPSC
Park Hill
Mommaertslaan 20B
1831 Diegem
Belgium
In Guam:
Continental Airlines
c/o - OPSC
P.O. Box 8778
Tamuning
Guam
96931
In Hong Kong:
Continental Airlines, Inc.
c/o - OPSC
Suite 5801
99 Queens Road
The Center Central Hong Kong
Hong Kong SAR
In Israel and Greece:
Continental Airlines, Inc.
5 Azrielli Center
Square Building - 40th Floor
Tel Aviv, Israel 67021
In Japan:
Continental Airlines
OnePass Service Center
1st fl. F. Nissei Ebisu Build.
3-16-3 Higashi Shibuya-ku
Tokyo, 150-0011
In Latin America:
Continental Airlines
c/o - OPSC
Andres Bello 45 - Piso 18
Col. Chapultepec Polanco
11560
Mexico D.F.
In Portugal:
Continental Airlines
c/o - OPSC
Edificio Heron Castillo
Rua Braamcamp No. 40-8D
1269-011 Lisboa
Portugal
Print the following PDF file and follow the directions listed on the page:
Mileage Credit Request Form (PDF: 231 KB)
 Documents may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.
Phone
For questions or feedback:
713.952.1630 (English)
Monday - Friday 6:30 a.m. - 8:00 p.m. Central Time
713.952.1630 (Spanish)
Monday - Friday 8:00 a.m. - 8:00 p.m. Central Time
Find phone numbers for questions or feedback in countries other than the U.S.
For automated account information:
713.785.8999
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