Home > Important Notices

Important Notices

HELPFUL LINKS

• Flight Status
• Flight Check-in
• Manage Reservations

Current as of Fri., Aug. 8, 2008 11:00 a.m. Central. Information is updated as it is received.

Please visit Today's Operations for the current status of our operations.

E-mail Safety Alert

There have been recent reports of fraudulent and unsolicited e-mails being sent to customers claiming to come from Continental Airlines indicating a purchase confirmation.

This e-mail does not come from Continental and contains attachments with malicious software that could possibly infect your computer with a virus. We strongly advise our customers not to open unsolicited e-mail and e-mail attachments.

Continental Airlines is committed to protecting the privacy of its customers in compliance with all relevant data protection laws, and we safeguard this policy in every way possible.

If the attachment has already been opened, it is suggested to safeguard your computer and personal information by way of virus scanning/removal software.

Operations Notices

• Newark Terminal Changes
  At New York/Newark Liberty International Airport (EWR), effective June 12, 2008, all Continental Express flight operations have moved to Terminal A. Continental mainline flight operations have been relocated to Terminal C.

Policy Updates

• Ticketing policy change
  Effective Aug. 17, 2008, all customers booking travel at continental.com or Continental Reservations will be required to purchase tickets at the time they make their reservations. Customers will have the flexibility to make changes to reservations within 24 hours without incurring change fees. This includes canceling your reservation and requesting a refund to the original form of payment. See details of the 24-hour Flexibility Option.

• OnePass fee changes
  The fees associated with redeeming or changing OnePass Rewards will increase Aug. 17, 2008. Fees affected by this change include:

  • OnePass Reward Travel Service Fees
  • Fees required to change or redeposit OnePass Reward travel
  • BusinessFirst Upgrade Reward Service Fee

  Learn more about these OnePass changes.

• Same-Day Flight Changes
  Effective June 17, 2008, Continental Airlines will introduce a new policy regarding same-day flight changes for restricted fare tickets. This discounted change fee will be available within 24 hours of the original scheduled departure and will enable changes to flights that depart up to 12 hours from when the request is made. The fee for same day changes will be $50, or $25 for OnePass Platinum and Gold Elite members. These charges will apply to standby travel, but will not be charged until a seat assignment is cleared. For more details, please review our Same-Day Flight Changes policy.

• Booking Service Fees for OnePass Rewards
  Beginning May 1, 2008, Continental raised its booking service fee for OnePass travel rewards booked over the phone. The fee for these bookings is now $25, and applies to any itinerary that could otherwise be booked at continental.com. OnePass Platinum Elite members are exempt from this fee.

• OnePass Upgrade Reward Waitlist Policy Changes
  Beginning June 17, 2008, Continental will improve its waitlist policy for upgrade rewards. Specifically, customers who have waitlisted for an upgrade in conjunction with a OnePass upgrade reward will be permitted to stand by on the day of departure whenever their waitlist does not clear in advance. The service fees and mileage deduction for all OnePass upgrade rewards will be assessed at the time of request. For more details, please review our OnePass Upgrade Rewards policy.

• New Checked Bag Policy
  Continental Airlines is implementing a $25 fee for customers checking a second bag when traveling on Economy fare tickets between Mexico, Caribbean, Central and South America* (excluding Brazil) and the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. The fee will apply for tickets purchased on or after May 8, 2008, for travel on or after May 19, 2008. Continental Airlines previously implemented a $25 fee for customers checking a second bag when traveling on Economy fare tickets purchased on or after April 5, 2008 for travel on or after May 5, 2008 within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. Several exemptions apply. For more details, please review our $25 Fee for Second Checked Bag policy.

• Change Fee Increases
  Continental Airlines recently increased its change fees for restricted tickets by $50 in most markets. These new change fees will apply to tickets issued on or after April 24, 2008. For more information, please refer to your specific fare rules.

International Travel

• U.S. Departure and Entry Requirements
  U.S. federal legislation requires all customers, regardless of citizenship or age, to hold a valid passport for travel by air to or from the U.S. Review the complete details.

  Passport, visa and health requirements for the transit and destination countries are provided by the International Air Transport Association (IATA) on continental.com as a courtesy and should be verified by the passenger before travel. Remember that if the passenger is departing the U.S., a passport is now required, regardless of the destination country's entry requirements.

  U.S. federal legislation requires commercial air carriers operating international flights to the U.S. to submit the visiting address of all passengers who are non-U.S. citizens and non-residents to U.S. Customs and Border Protection before travel commences. Customers will be expected to provide this information during check-in.

• Other Travel Advisories
  Go to the US Department of State Web site at http://travel.state.gov/travel/travel_1744.html for the latest travel advisories.