Elite members have earned special privileges including many exclusive services to make their travel easier. Elite members can expect the following priority travel services every time they fly Continental Airlines, Northwest Airlines, Copa Airlines, Delta Air Lines (excluding flights operated by and Delta Connection and American Eagle) and KLM Royal Dutch Airlines.
Elite Priority Lines: Each Elite level has its own Elite Priority Line for OnePass account information and flight reservations. The Elite Priority Line number is listed on the back of the membership card. Elite Priority Lines will be connected to an Elite Priority Desk with customer service representatives specially trained to answer questions pertaining to our Elite travelers. These highly trained representatives are our most qualified agents and will be fully dedicated to providing our Elite members the highest level of service.
EliteAccess Check-in: Elite members receive priority check-in when they show their Elite membership card at the EliteAccess check-in counter. Members exiting Guam on flights departing before 9:00 a.m. may check in the day before their departure between 7:00 p.m. and 10:00 p.m.
EliteAccess Security Screening: Where available, Elite members may access the priority lane at security.
EliteAccess Boarding Privileges: Elite members are among the first to board and may use the EliteAccess lane to board immediately any time after the pre-boarding announcement. (When flying on KLM Royal Dutch Airlines international flights, only Platinum and Gold Elite members receive boarding privileges.)
EliteAccess Baggage Handling: EliteAccess tags will be placed on all Elite members' luggage when they check-in to ensure their baggage is among the first delivered to baggage claim. (Available on flights operated by Continental Airlines and Copa Airlines only.)
SkyTeam Elite and Elite Plus Travel Benefits: Elite members receive special SkyTeam benefits every time they fly with a SkyTeam alliance partner airline.
SkyTeam Partner Lounge Access: Platinum Elite members traveling in Economy Class enjoy complimentary access to most SkyTeam partner lounges worldwide. Simply present your same-day ticket for an international SkyTeam airline flight. As a OnePass Platinum Elite/SkyTeam Elite Plus passenger, you can even invite a guest to join you in the lounge.
Preferred Economy Class Seating: Elite members may ask for "Elite" seating, a window or aisle seat in the front of the Economy cabin, when they confirm their travel. Elite seating is awarded on a first-come, first served basis. (Not available on Delta Air Lines or KLM Royal Dutch Airlines.)
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Confirmed Reservations: Platinum Elite members receive confirmed reservations -- even when a flight is sold out -- when purchasing an unrestricted Y class ticket at least 24 hours prior to departure. Gold and Silver Elite members must purchase at least 48 hours prior to departure. (Available on most flights operated by Continental Airlines and Copa Airlines only. See SkyTeam Elite Plus benefits for long-haul SkyTeam-operated flights.)
Please contact the Elite Priority Desk or call Continental Reservations at 800.523.FARE (800.523.3273) to reserve and purchase your flight.
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Service Recovery Assistance: Elite members may call their Elite Priority Line to confirm and verify alternative re-accommodation when their travel plans are interrupted by a delay, cancellation or flight diversion. In some cases, the ticket agent may be required to endorse the Elite member's ticket before beginning their next flight. (Available on flights operated by Continental Airlines only.)
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Priority Waitlisting for Reward Travel: Elite members may ask to be placed on a reward waitlist if reward seating is unavailable on Continental Airlines at the time of booking. As additional reward seats become available, they will be allocated to Elite members first according to Elite status: Platinum Elite members, Gold Elite members and then Silver Elite members.
Waitlists for BusinessFirst upgrades are not permitted within 24 hours prior to departure. Waitlisted segments not cleared on BusinessFirst flights 24 hours prior to departure are automatically cancelled.
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Standby for International Rewards: Elite members who have redeemed an international reward in Continental Airlines premium cabins (First Class, Business Class or BusinessFirst) or in Copa Airlines Clase Ejecutiva cabin, but can confirm reservations only in Economy, may standby at the airport within two hours of departure. Elite members should simply notify the airport agent upon check-in. For unused First Class, Business Class or BusinessFirst rewards, the mileage difference between Economy and First Class, Business Class or BusinessFirst may be redeposited free of charge.
Mileage upgrade rewards are not valid for standby travel.
Better Reward Availability: Elite members have better access to Standard reward tickets. To get the best reward search results, Elite members should sign in to continental.com with their OnePass number and PIN when searching for travel rewards.
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"No Middle Seat" Guarantee: To ensure a comfortable flight we'll guarantee that you receive a window or aisle seat in Economy Class if you are not upgraded to the front cabin when you purchase a full fare on Continental Airlines and Continental Micronesia operated flights. We're so committed to this guarantee; we'll automatically reward our OnePass members with 2,500 OnePass miles if they do sit in a middle seat.
OnePass members traveling on non-discounted domestic fare basis codes starting with Y8/YA3 and ticketed in Y class of service and non-discounted international fare basis codes starting with Y and ticketed in Y class of service qualify for the "No Middle Seat" Guarantee. The sole and exclusive remedy for Continental's failure to provide a window or aisle Economy seat is receiving 2,500 bonus miles. A maximum of 2,500 bonus miles may be earned per one-way flight itinerary. Continental may terminate this offer at any time without notice.