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Ticketing Options and Service Fees

Electronic Ticketing

Continental Airlines offers eTicket to the majority of our destinations in the 50 U.S. states and most international destinations. Once your reward is redeemed and your reservations are confirmed, a fax or e-mail receipt is sent.

Express Delivery of Rewards

Express delivery is required for OnePass reward requests within 10 days of travel and a $35 fee applies. This fee must be paid in advance by credit card. If you require a paper ticket, express delivery is required for requests within 7 days of travel. Express delivery to a post office box is not permitted.

Paper Tickets

A paper ticket is issued only for international travel ineligible for eTicketing. For travel on Continental Airlines, allow 10 days to issue and receive a paper ticket via U.S. mail. Mailing addresses outside the U.S. may require longer mailing times. If you prefer to use a paper ticket for valid eTicket itineraries, you can do so for a non-refundable fee per ticket.

Service Fees for All Travel Reward Tickets

Effective Dec. 15, 2009, the service fees issued for all Reward Tickets will be assessed per person as follows:

CLOSE-IN REWARD BOOKINGS: Rewards ticketed less than 21 days before travel will be subject to the following close-in reward booking fees:

Fees are based on the status of the account holder at the time the change is requested.

FLIGHT CHANGES: Flight changes, including standby, may be made on the day of departure in accordance with the Same-Day Change Policy. All other itinerary changes will be subject to the applicable change fees below.

* Fee is waived for reward changes 21 days or more in advance, as long as there is no change to the origin and destination.

Fees are based on the status of the account holder at the time the change is requested.

REDEPOSITS AND REFUNDS: Unused or cancelled OnePass rewards may be re-deposited back to the account from which the miles were withdrawn prior to the expiration date. Reward redeposits are subject to the fees below.

Fees are based on the status of the account holder at the time the change is requested.

OnePass travel rewards have no cash value except for applicable taxes, fees and surcharges. Request for refund of taxes should be sent to refund accounting.