With OnePass miles, you can reward yourself with an upgrade to First Class, Business Class or BusinessFirst.
Note: Certain fares are excluded from mileage-deduct upgrades. Review the fare rules for your ticket to verify whether or not it is eligible for upgrades. Upgrades cannot be confirmed on continental.com.
Call to Request Upgrade Rewards
You must have your OnePass account number and Personal Identification Number (PIN) to get a reward. Keep them handy and have them available when calling.
For upgrade rewards on Continental and our OnePass reward partners within the 50 U.S. or Mexico, call the Continental Reward Desk: 800.621.7467 (7:00 a.m. - 8:30 p.m. Central Time)
(Members outside the toll-free number area may call their local Continental Airlines reservations office.
For upgrade rewards on Continental and our OnePass reward partners within Asia, Europe, Latin America, Indian Subcontinent, Middle East, Mid Pacific, South Pacific and Canada, call the Continental International Reward Desk: 800.344.1411 (7:00 a.m. - 8:30 p.m. Central Time)
(Members outside the toll-free number area may call their local Continental Airlines reservations office or 801.359.9632.)
Overview of Mileage Upgrade Policies
| Topic |
BusinessFirst Mileage Upgrades |
First and Business Class Mileage Upgrades |
Complimentary Elite Upgrades to First and Business Class |
| Processing |
Upgrades need to be requested through Continental reservations. OnePass account number and PIN are required to complete transaction. |
Upgrades need to be requested through Continental reservations. OnePass account number and PIN are required to complete transaction. |
Elite upgrades are automatically processed every night based on Elite status, fare class and time of reservation. |
| Eligible Fare Classes |
Mileage upgrades can be requested when flying on any fare class and apply for most fare types*. Service fee applies for upgrades from select fares. Mileage upgrades can not be used when flying on reward tickets or free tickets.
*Some restrictions apply.
|
Mileage upgrades can be requested when flying on any fare class and for most fare types* except for Series 0 upgrades. Mileage upgrades can not be used when flying on reward tickets or free tickets. Series 0 - Elite members may upgrade from any fare class. All other member may use miles to upgrade when flying on Y, H, K, M, N, B, O, V, U or Q fares.
*Some restrictions apply.
|
All fare classes are eligible for Elite upgrades except when flying on reward tickets or free tickets. |
| Mileage Deduction |
Miles are deducted from the OnePass account at time of reservation or when placed on the waitlist. |
Miles are deducted from the OnePass account at time of reservation or when placed on the waitlist. |
Miles are not required. |
| Waitlisting |
You may be placed on a waitlist up to 24 hours prior to departure. |
You may be placed on a waitlist up to 24 hours prior to departure. Only Elite members may waitlist for Series 0 upgrades. |
There is no waitlist since upgrades are processed automatically. |
| Standby at the Airport |
Standby is permitted for customers who have been placed on the waitlist prior to 24 hours of their departure. |
Standby is permitted for customers who have been placed on the waitlist prior to 24 hours of their departure. |
Yes. |
| Upgrades within 24 hours |
Upgrades within 24 hours are not permitted. |
Upgrades within 24 hours are permitted. |
Yes. |
| Confirmation |
Upgrade is confirmed at time of reservation if a seat is available. The waitlisted passengers are confirmed automatically once a seat becomes available. |
Upgrade is confirmed at time of reservation if a seat is available. The waitlisted passengers are confirmed automatically once a seat becomes available. |
Upgrade can be confirmed at time of reservation if a seat is available when purchasing a Full Fare Y ticket. Reservations for all other fare classes are confirmed beginning five days before departure depending on Elite status. |
| Priority |
Waitlist and standby lists are processed first by Elite status (Platinum, Gold then Silver) and then by time of upgrade request. |
Waitlist and standby lists are processed first by Elite status (Platinum, Gold then Silver) and then by time of upgrade request. |
Elite upgrades are awarded based on Elite status, fare class purchased and time of reservation. |
| Redeposit/Refund |
OnePass mileage will automatically be credited back to the account from which it was withdrawn. We recommend you keep your boarding passes until the mileage has been credited. |
OnePass mileage will automatically be credited back to the account from which it was withdrawn. We recommend you keep your boarding passes until the mileage has been credited. |
No miles required |
| Service Fees |
Service fees will be assessed at the time of booking. |
Service fees will be assessed at the time of booking. |
No service fees apply. |
| Departure Taxes |
The government may collect additional taxes for travel in the front cabin. |
The government may collect additional taxes for travel in the front cabin. |
The government may collect additional taxes for travel in the front cabin. |
Select Economy Fare Upgrade Rewards
Select Economy Fare Upgrade Rewards allow you to upgrade to First Class, Business Class or BusinessFirst with the purchase of most* published adult Economy fares. Select Economy Fare Upgrade Rewards are capacity-controlled.
* Some restrictions apply. Contact Continental Reservations for complete details.
Full Economy Fare Upgrade Rewards
Full Economy Fare Upgrade Rewards allow you to upgrade to First Class, Business Class or BusinessFirst with the purchase of Economy fares booked in Y class. Full Economy Fare Upgrade Rewards are capacity-controlled. Full Economy Fare Upgrade Rewards do not require as many miles as Select Economy Fare Upgrade Rewards.
Monthly Reward Redemption Totals
When OnePass members talk to us about the importance of travel and upgrade rewards, we pay close attention. Each day, we strive to give you the most mileage earning opportunities and work to provide reward redemption that is convenient. To see how we are doing, view the monthly OnePass reward redemption totals.