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Privacy Policy

Continental reserves the right to modify this Privacy Policy at any time without prior notice. The Policy posted on this Web site will be the current version dated with the last revision date. Any changes will apply to all information collected by Continental, including previously collected information. User is responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute the User's acceptance of such changes.

Last updated: April 10, 2009

Privacy Notice to all Continental Customers

Continental Airlines is committed to protecting the privacy and personal data it receives from customers, including credit card numbers and Social Security numbers, in compliance with all relevant data protection and privacy laws. Access to personal data is limited to those individuals who must access such information to perform their duties and/or to provide services to our customers. All such individuals are prohibited from making any unauthorized or unlawful disclosure. This information is maintained and disposed of in strict accordance with our information security and record retention standards.

Please be advised that when you book or purchase a Continental ticket for transportation of passengers or cargo or if you participate in any Continental program or service such as OnePass or the Presidents Club, personal data may be collected, used, processed and transferred for the following business purposes: making a reservation; purchasing a ticket; purchasing cargo; participating in OnePass services; obtaining ancillary services including accommodating special service requests; accounting, billing and auditing; checking credit or other payment mechanisms; operating frequent flyer programs; systems testing, maintenance and development; customer relations; sales and marketing; statistical analysis; developing and tailoring current and future services; facilitating travel including obtaining immigration and customs clearance; complying with applicable laws; providing data to third parties or governmental agencies to comply with, or assist in the development of, security or safety measures for passengers, baggage or cargo, or providing for the prevention, detection, apprehension or prosecution of imminent criminal acts; and protecting the legal rights of Continental. Upon booking a ticket for transportation or purchasing other services, you authorize Continental and its affiliates and authorized agents to (i) collect, process, retain and use, and (ii) transfer to third parties, including other carriers and government agencies, for their use, processing and retention, such personal data as Continental deems necessary to carry out the above-mentioned business purposes.

Continental Customer Care is responsible for receiving, investigating and resolving customer complaints regarding Continental's Privacy Policy. You may contact Continental Customer Care at the address set forth below if you would like to review and rectify your personal data on file.

Customer Care Contacts:

E-mail:
custo@coair.com
Address:
Customer Care - NHCCR
Continental Airlines, Inc.
900 Grand Plaza Dr.
Houston, TX 77067-4323

If you object to Continental maintaining and using your personal data for marketing purposes, you may opt out of such purposes. OnePass members may opt out of such purpose by using continental.com (sign in is required) or contacting OnePass at the contacts below. Opt out requests by non-OnePass Members should be directed to Continental Customer Care at the contacts above.

OnePass Contacts:

E-mail:
onepass@coair.com
Phone:
713.952.1630
Address:
OnePass Service Center
900 Grand Plaza Dr.
Houston, TX 77067-4323 USA

Privacy Notice to Continental Airlines Web Site Users

"Continental Web Sites" are defined and used below as the following Web sites:

  • continental.com
  • cocargo.com
  • onepassauction.com

Information gathered by Continental Airlines on Continental Web Sites

Your information and site activity data is collected throughout Continental Web Sites, including domains, browsers, and pages accessed. This information is used for standard reporting purposes, to improve site content and to display and enhance your Continental experience. With respect to the foregoing, Continental adheres to the Safe Harbor Principles issued by the U.S. Department of Commerce. In compliance with the obligations that arise pursuant to the "Enforcement" principle of the Safe Harbor program, Continental operates an in-house verification process that satisfies the Safe Harbor requirements.

Individual information is captured on this site and retained for later use based on inputs to the "My Account" area of the site. Different information is needed to fulfill the programs and services offered in conjunction with the continental.com booking engine and OnePass Program. The information, its use and what you can do to change or update it is explained in more detail below.

Continental Web Sites booking engines: Information required by Continental Web Sites for the reservation, purchase and delivery of products and services that allow Continental to contact customers when necessary to complete the delivery of such products and services; to tailor your Continental experience; and to protect Continental from fraud are collected during the registration, shopping and purchase process. Names, mailing addresses, billing addresses, credit and charge card numbers and expiration dates, e-mail addresses, telephone numbers, travel details, OnePass member number and other travel reward numbers are among the information collected.

Receipts and/or tickets will be mailed or sent by courier/express service to the billing or mailing address as appropriate. You may be contacted by telephone, mail or e-mail, if additional information is required to complete a transaction or to notify you of service changes.

"Cookies" are used to hold your preference information, maintain state during a transaction, and to enhance site security. Cookies and system-identification software enable us to:

  • Create a unique user ID for you. This saves you from having to sign in each time you visit the specific Continental Web site.
  • Keep track of a purchase transaction during a session at the specific Continental Web site.
  • Display OnePass Program interaction and pertinent offers.
  • Collect usage information about the way you like to use our Continental Web Sites that allows us to customize and improve the service.

Please note that for security and audit purposes, all information is archived.

OnePass Information: Aggregate information is collected throughout Continental Web Sites to provide you products and services associated with the OnePass program and Continental's services. There are two areas of the site in which information is captured and used at the individual level: "Enroll Instantly" and "My Account." If you join OnePass through "Enroll Instantly," data from the enrollment application is saved and you are assigned an individual OnePass account number. This information is used to administrate your mileage accrual and account information in this program, as well as to tailor your Continental experience. In "My Account," you may view your individual mileage balance and mileage earnings and withdrawals. All individual preferences entered in "My Account" are saved. In addition, the "My Account" area has an E-mail Subscription page that allows you to choose which types of e-mail you prefer to receive, if any. To protect your confidential information, you are assigned a Personal Identification Number (PIN)/Password (optional) upon activating your OnePass account. You are advised not to disclose your PIN/Password to any third party. If you do not know your PIN/Password use our online PIN help tools, or contact the OnePass Service Center for assistance.

OnePass Online Auction: Information required for item searches, bidding and delivery of products and services upon successful bid, to allow Continental or an agent of Continental to contact customers when necessary, to tailor the user experience, and to protect Continental from fraud are collected during the registration and bidding process. Names, shipping address, billing address, credit card numbers and expiration dates, e-mail address, telephone numbers, travel details, OnePass and other travel reward numbers are among the information collected. Confirmation notices will be electronically mailed to the account email address or sent via courier/express service to the billing or shipping address as appropriate. Users may be contacted by telephone, mail, or email if additional information is required to complete a transaction. Users may be notified by telephone, mail, or email of service changes. During the registration process, users may request that Continental periodically send promotion notification via e-mail. Cookies are used to hold user preference information, maintain state during a transaction, and to enhance site security. For security and audit purposes, all information is archived.

E-mail Address Usage: Your e-mail address is required for reservations made on continental.com to be used for identification and in the event Continental needs to contact you. Your e-mail address is also required when creating an OnePass account. The e-mail address provided at enrollment is retained as your primary e-mail address. Once a primary e-mail address is assigned to your OnePass account, it cannot be deleted unless your account is closed via the OnePass Service Center, but may be edited through continental.com. If there is no e-mail address associated with your account and you add one, it is automatically designated as your primary e-mail address.

Consent

By utilizing the Continental Web Sites and/or enrolling as a OnePass Member, you are consenting to the use of personal data as herein described, including but not limited to the following uses of your data:

  • supplying it to our partners identified at http://www.continental.com/onepass/earn/; transferring it to other countries whether or not such countries have data protection laws; and
  • the processing of any personal and sensitive data included in the data you provide.

Choice/Opt out options specific to the OnePass Program

You may opt out of receiving e-mails by managing the E-mail Subscriptions section of your member information under "My Account" or by ending your subscriptions, by clicking on the unsubscribe link included in each e-mail, and entering the e-mail address that is located at the bottom of the e-mail. You may opt out of the e-mails that are listed on the E-mail Subscriptions page such as e-mails for OnePass Statements, News and Offers, TripAlert notifications and Elite Automatic Upgrade Notification e-mails. Please note that you cannot opt out of e-mails related to your purchased travel.

Individual OnePass information you supply through the continental.com site follows the same standards as member information supplied through phone or mail. (OnePass members receive a Member's Guide upon activating an OnePass account that states this same policy.) From time to time, individual information may be shared with our OnePass partners in order to provide members with requested products or services, as well as more opportunities to earn miles and other benefits associated with OnePass membership. In addition, your member information may be merged with demographic data from a third party. If you choose to opt out of these options, you may set the privacy flag for either your phone number and/ or your mailing address in the "My Account" area on continental.com. You may also contact the OnePass Service Center by e-mail, phone, or mail. Please include your name, address and OnePass account number in all correspondence and e-mail:

E-mail:
onepass@coair.com
Phone:
713.952.1630
Address:
OnePass Service Center
900 Grand Plaza Dr.
Houston, TX 77067-4323 USA

Third Party Information Provided by You: If, during the course of completing a transaction with Continental, you provide us with personally identifiable information pertaining to a third party (for example, you make a reservation for your daughter), such third party information will be used by Continental solely for the completion of that transaction.

Disclosure of information gathered by Continental Airlines

Continental will not sell your personally identifiable information. Continental will also not share your personally identifiable information with third parties without your permission, except as outlined for OnePass members in the Member's Guide or otherwise disclosed in Continental's Privacy Policy. Aggregate information may at times be shared with Continental partners and other third parties. Aggregate information includes items like demographic information, domain names, and other site traffic information, but does not include personally identifiable information. Some examples are: X% of subscribers are America Online users, or X% of eligible tickets purchased are eTickets.

Use of Third-Party Service Providers

Continental contracts with reputable third parties to facilitate the collection and aggregation of Web usage and transaction information; the distribution of advertisements and electronic mail; and the operation of some survey, promotional and sweepstakes programs. Such third parties are subject to confidentiality and any necessary privacy requirements and, upon completion of these services, all information is returned to Continental.

Use of Web Bugs

Web documents may reference images, sometimes called "single-pixel GIFs" or "Web bugs" that streamline the collection of Web usage information. Continental uses Web bugs to send usage information directly to our advertising and E-mail Service Providers. This helps us better manage our efforts to advertise and communicate by e-mail by providing a better understanding of which banner ads or e-mail bring users to Continental Web Sites.

Continental has engaged third party tracking and advertising providers such as DoubleClick to act on Continental's behalf to track and analyze your usage of our sites through the use of cookies, pixel tags/ web beacons, and similar technologies. These third parties collect, and share with us, as we may request, web site usage information about visits to our sites, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our sites, help us target our Internet banner advertisements on our sites and on other sites, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our sites. The information collected on Continental’s behalf by these third parties does not contain your name, address, e-mail address, or any other personally identifiable information. If you wish, however, you may opt out of DoubleClick tracking.

Updating or deactivating personally identifiable information in Continental Airlines databases

All your personally identifiable information collected on Continental Web Sites is accessible by you for review and update purposes. Please use the Continental Contacts below for such purposes. To correct or update personally identifiable information relating to OnePass, access your OnePass account, then select the "My Account" button and make the required corrections/updates, or contact the OnePass Service Center. For security purposes, complete card numbers are not displayed.

Continental feedback forms: Questions and comments submitted online may be published in the Continental magazine, continental.com, or other publications if Continental deems it necessary and appropriate.

All feedback is reviewed. You may be contacted by Continental if you request it, or if Continental feels contact is warranted by the message. Both aggregate and individual comments are used to help improve Continental Airlines and other Continental products and services.

For security and audit purposes, all contact information is archived.

Data Security

To maintain the accuracy of your data, as well as preventing unauthorized access and correct use of all data, Continental uses the appropriate physical, electronic, and managerial measures to safeguard and secure the data we collect online.

Children

No part of Continental Web Sites or online services is directed to children. Continental does not collect personally identifiable information from individuals actually known to Continental to be under the age of 13.

How to Contact Us

If you wish to contact us on a privacy issue, please use the information listed below. Please include your name, address and OnePass account number (if you are a OnePass member) in all correspondence and e-mail.

One Pass Members:

E-mail:
onepass@coair.com
Phone:
713.952.1630
Address:
OnePass Service Center
900 Grand Plaza Dr.
Houston, TX 77067-4323 USA

Continental Customer Care Offices:

North America, Central America, South America, the Caribbean, Hawaii, Europe, the Middle East and Africa

E-mail:
custo@coair.com
Address:
Customer Care - NHCCR
Continental Airlines, Inc.
900 Grand Plaza Dr.
Houston, TX 77067-4323 USA

Webmaster contact:

E-mail:
flyco_webmaster@coair.com

Continental's privacy policy applies only to Continental Web Sites managed by Continental or contracted parties (www.cocargo.com, www.continental.com, www.cotimetable.com, www.onepassauction.com), You are referred to the privacy policies of the hosts of other Web sites, including Continental Airlines Vacations (www.covacations.com) or those of our code-share partners, some of which may be reached through links from Continental Web Sites. If you decide to use other Web sites that have links from our Web site, please remember to read their privacy notices.