 Home > Travel Information > Traveling with Animals > Procedures for Animal Shippers
Continental handles all specialty shipments, especially pets, with the greatest care. We understand the special requirements of shipping animals, and we adhere to the U.S. Department of Agriculture (USDA) regulations, as well as International Air Transport Association (IATA) regulations.
To further ensure the safety of animals when they travel on Continental, we require animal shippers to follow these guidelines:
- For QUICKPAK service, pets must arrive at the QUICKPAK counter at least one hour prior to the scheduled flight's departure time. For general air freight service and international flights, pets must arrive at Continental's freight facility at least two hours prior to the flight's scheduled departure time.
- Continental and the USDA require that your pet have a Health Certificate issued by a veterinarian dated within 10 days of travel for both the outbound and return trips.
- Track a pet's itinerary online or call the Live Animal Desk at 800.575.3335 or 281.553.5052. Please have the shipment's air waybill number available.
- Kennels and crates must conform to IATA and USDA regulations.
- Continental Airlines supports the recommendation of the American Veterinarian Medical Association (AVMA) to not accept animals that have been sedated. Continental will not knowingly accept a dog or cat that has been sedated and accepts no liability for the death or sickness of an animal caused by any drug.
- The Continental agent will use the Live Warm-Blooded Animal Acceptance Checklist (PDF: 92.2 KB) at the time you tender your pet. Please feel free to print it out and utilize it in the preparation of your pet for shipping.
 Documents may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.
If you have any questions about procedures, please call our Live Animal Specialists at 1.800.575.3335 or 281.553.5052.
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