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Damaged items should be reported to and viewed by the Airport Baggage Service Office immediately after the arrival of your flight, or must be viewed by and reported to Continental Airlines in writing no later than 4 hours (for international travel 7 days) after flight arrival. For information regarding damaged items, contact the airport Baggage Service Office where the damage was reported.
In the course of normal handling, your baggage may show evidence of use. Continental is not liable for minor cuts, scratches, scuffs, dents and soil. Continental is not responsible for conditions that result from normal wear and tear or the following:
- Damage to wheels, feet, extending handles, over-packed bag and items of fragile or perishable nature
- Loss of external locks, pull straps or security straps
- Manufacturer's defects.
Missing Items
Missing items from baggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight, but must be reported to Continental Airlines in writing no later than 4 hours after discovery of the delay. Missing items may be reported to the Continental Airlines Baggage Resolution Center at its 24-hour, seven-day-a-week, toll-free number: 1.800.335.BAGS (1.800.335.2247) prompt 1. If the toll-free number is not available in your area, please call 1.281.821.3526 prompt 1.
Claim Form for Checked Baggage that is Missing Items
For your convenience, the claim form is available for download in Adobe PDF format in English, French and Spanish.
 Documents may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.
Articles Lost or Damaged at Security Check Points
Continental is not liable for property that has been lost or damaged due to security screening requirements.
On February 17, 2002, the Transportation Security Administration ("TSA") assumed responsibility for security at airports. TSA is now responsible for reviewing all claims relating to the screening of passengers and their baggage and, with limited exceptions, will determine whether claims should be paid and in what amount. In order to protect your rights, you must file a written claim with TSA and you should call the TSA Consumer Hotline at 1.866.289.9673 for assistance.
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