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Customers with Disabilities

Inside Customers with Disabilities

• Continental Wheelchair Equipment
• Customer Wheelchair Equipment
• Assistance at the Airport
• Assistance on the Flight

• Accessibility of Continental Aircraft
• Accessibility of Continental Express Aircraft
• Accessibility of Continental Connection Aircraft
• Onboard Medical Oxygen - Continental Provided
• Onboard Medical Oxygen - Customer Provided
• Other Information

Access at Continental Airlines and Continental Express

Continental Airlines is dedicated to providing convenient and comfortable service to all our customers. The following information is provided to assist customers with disabilities in planning a trip with us. Every person with a disability is different, and you are the best judge of the service you require. If were doing more or less than you need, please communicate your preferred level of assistance to our employees.

Along with requesting special assistance in your reservation, please let our airport employees and in-flight crew members know of your special needs during your travel. Also, friendly reminders to our employees are always appreciated and will help us place a face with a request for assistance.

If your travel includes a carrier other than Continental Airlines, Continental Micronesia, Continental Connection or Continental Express, check directly with that carrier for your travel needs as different policies and procedures apply.

Access at Continental's Codeshare and Alliance Partners

Some Continental designated flights are operated by our global Alliance Partner airlines. Services presently provided by Continental may not be available to certain destinations. Check with your travel agent or Continental directly so we can verify our Alliance Partners process and try to accommodate your needs.

Advance Notice

Continental recommends that all customers make their reservations as early as possible. We do not require information concerning the extent of disability, however, the more information we have about you, the better prepared we are to meet your needs. We ask for at least forty-eight (48) hours advance notice and airport check-in within the published processing time of your originating airport if you:

• Need onboard medical Oxygen inflight
• Require disassembly and/or packaging of a wheelchair battery
• Are traveling with a group of ten (10) or more people with disabilities

Special meals require a minimum of twenty-four hours advance notice, however we appreciate as much advance notice as possible.