Inside Customers with Disabilities
Access at Continental Airlines and Continental Micronesia
Continental is dedicated to providing convenient and comfortable service to all our customers. The following information is provided to assist customers with disabilities in planning a trip with us. Every person with a disability is different, and you are the best judge of the service you require. If we're doing more or less than you need, please communicate your preferred level of assistance to our employees.
Along with requesting special assistance in your reservation, please let our airport employees and in-flight crew members know of your special needs during your travel. Also, friendly reminders to our employees are always appreciated and will help us place a face with a request for assistance.
Continental also recommends that all passengers travel with essential medications in a carry-on item that will fit below the seat in front of the customer for quick access when/if needed.
If your travel includes a carrier other than Continental Airlines or Continental Micronesia check directly with that carrier for your travel needs, as different policies and procedures may apply.
Advance Notice
Continental recommends that all customers make their reservations as early as possible. We do not require information concerning the extent of a disability, however, the more information we have about you, the better prepared we are to meet your needs. Continental requires forty-eight (48) hours advance notice and airport check-in within the published processing time of your originating airport if you:
- Need onboard medical Oxygen inflight
- Will be using your FAA approved Respirator, Ventilator, Continuous Positive Airway Pressure (CPAP) machine, your own Personal Oxygen Concentrator (POC) (Continental does not provide POCs)
- Require disassembly and/or packaging of a wheelchair battery
- Will be transporting an electric wheelchair on an aircraft with fewer than 60 seats
- Will require provisioning of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory
- Are traveling with a group of ten (10) or more people with disabilities
- Plan to travel with an emotional support or psychiatric service animal in cabin
Special meals require a minimum of twenty-four (24) hours advance notice, however we appreciate as much advance notice as possible.