 Home > Travel Information > Special Travel Needs > Customers with Disabilities > Assistance on the Flight
Braille Safety Book
Each Continental aircraft has a safety briefing book in Braille available for vision impaired customers. The book also has available the same information printed in English (in large text) to accommodate customers with low vision, or for those who desire to read the information due to a hearing disability. The book contains announcements for all aspects of the flight including pre-departure, safety demonstrations for all aircraft, enroute and arrival procedures. A designated flight attendant will also provide an individual safety briefing to customers requiring special assistance prior to departure.
On Continental Express or Continental Connection flights, the flight attendant on board will provide an individual safety briefing for customers with vision or hearing disabilities.
Please advise the gate agent of your need for this information so they may relay this request to the flight attendants.
Individual Safety Briefings
Customers may receive an individual safety briefing to ensure they are properly advised of safety procedures. These individual briefings can include an explanation of where and when to exit and an inquiry to the most appropriate manner in which the customer may be assisted.
Enroute Assistance
Flight attendants will offer assistance to semi-ambulatory customers in getting to/from the seat during boarding and/or disembarkation and to/from the onboard lavatory. They may assist with loading and retrieving carry-on items and other assistive devices stowed on board the aircraft. They will also assist with meal preparation such as opening packages and identifying items. They cannot assist with any medical services, assistance inside the lavatory, or in actual feeding.
|