Incubators and Infant Transport Systems (ITS)
These services are limited and provided only in the Micronesia region.
Electronic Assistive Devices
Some electronic assistive devices may be used during flight if it can be verified by a manufacturers’ label or otherwise that it meets applicable FAA safety and hazardous goods requirements. It would assist our reservations staff at the time of booking if you can provide information to help verify that the device meets the applicable FAA requirements. Advance notification of at least 48 hours is required to confirm that your device meets these FAA requirements. Our staff at the disability desk in reservations (1-800-228-2744) will assist you in verifying the documentation needed to approve your device for use in-flight. Occasionally the manufacturer of your device may have to be contacted to verify that testing has been performed for the device and that it meets the current FAA requirements. Wireless devices, such as a wireless glucose monitor, cannot be used on board the aircraft. Additionally, personal air filtration units cannot be used on board the aircraft. Unapproved devices are permitted to be carried on the aircraft, however may not be used, provided they fit securely beneath the seat or in the overhead compartment.
Medicine
You should carry your medications with you onboard the flight. In fact, you should never put your medications in your check bag. Keep in mind that you may be asked to check your carry-on bag at the gate due to space constraints in the cabin. It is your responsibility to remove your medications before giving your bag to a flight attendant or agent at the gate. Our aircraft do not have refrigerators on board, so please plan accordingly. Also, if you use needles to inject medication, have your doctor's prescription with you just in case security officers have questions.
Portable Dialysis Machines
Portable dialysis machines cannot be used on board the aircraft, however, qualified customers with a disability using these devices are permitted to carry them onboard provided it can be stowed in the passenger cabin consistent with applicable TSA, FAA and other regulations governing carry-on luggage. These machines are not included in the maximum number of allowable carry-on items or checked bags. If the device is of size or shape that it is unable to fit in the cabin, it can be checked-in and transported in the cargo hold free of charge.
Service Animals
Service animals are accepted in cabin for qualified individuals with a disability. A service animal should sit in the floor space in front of the customer's assigned seat but cannot protrude into the aisles. Customers may use an approved in-cabin kennel for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited. Documentation may be required for an animal traveling to international destinations.
Psychiatric assist animals and emotional support animals are also accepted in cabin for qualified individuals with a disability if certain documentation requirements are met. Additional documentation may also be required for an animal traveling to international destinations. Refer to DOT 14 CFR Part 382 or contact Continental for additional information. An animal should sit at the customer's feet without protruding into the aisles to comply with safety regulations. Customers may elect to use an approved in-cabin kennel for smaller animals. Exit row seating is prohibited.
Customers traveling with an emotional support or psychiatric assist animal must provide a minimum forty-eight (48) hour advance notification to Continental reservations. The disability desk in reservations (1-800-228-2744) must receive and validate the required documentation prior to the time of travel. Verification of documentation will include Continental contacting your mental health care professional. If we are unable to validate the documentation or if the advance notification is not given, customers will be required to transport the animal as a pet, and pet fees will apply.
Continental only recognizes service animals which have been trained and certified. Those animals that are currently in training are not recognized as a service animal and will be subject to normal pet acceptance procedures.
Special Meals
Continental offers a wide variety of special meals, including vegetarian, diabetic, gluten free and low calorie, sodium, cholesterol and low fat. Special meals are offered to Economy customers on meal flights and First class customers on meal and/or snack flights.
Special meals are only available in select markets.