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The Young Traveler Clubs provide an enclosed, secured area where unaccompanied children can wait for a connecting flight or to be picked up by the party meeting them. The Clubs are supervised by Continental employees and provide entertainment and snacks for kids who have to "hang" for a while. Television, books, games and toys are available. We don't get many complaints; the kids like the Club atmosphere.
Continental has Club rooms in Cleveland, Houston and Newark that are open year round. The Clubs are staffed by employees with overlapping shifts so more than one person is often on duty during the day.
The Continental employee(s) on duty is responsible for:
- Coordinating connections
- Providing comfort to anyone who needs comforting (a child may become overly concerned if you're running a little late - we know it happens - sometimes our airplanes run a little late, too, and we provide reassurance whenever needed)
- Ensuring enough snacks are available
- Negotiating differences between children should they arise (we rarely have problems).
How the Club works:
- A Continental Representative escorts your child to the Young Traveler Club and turns their ticket over to the Continental employee in the Club.
- The employee on duty keeps your child's ticket until either you arrive to pick them up or it's time to go to their connecting flight.
Another Continental Representative will escort your child to their connecting flight at the appropriate time and either actually escort your child on the flight or turn them over to another Continental Representative who will board the child and introduce them to the Flight Attendants working the flight.
We recognize that your most important concern is that your child is protected and delivered safely to the correct party. It is also our number one concern. We hope to create a memorable experience for you and your child that will be pleasantly remembered long after the trip is completed.
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