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Can I make changes to my reservation after I have purchased it?
Yes, you may make changes to most reservations in Manage Reservations after purchasing. Please note that a change fee may apply.
I need a receipt for a flight. Can I download one online?
Yes, select your reservation in Manage Reservations and click the View Receipt or Request Receipt links. To process receipt requests after seven days since the last travel date, there is a charge.
Can I upgrade my reservation to Business/First Class seating?
Yes, using the Upgrade Reservation Using Miles feature you can redeem OnePass miles to upgrade to Business/First Class in the 48 U.S., Alaska, Canada and Mexico.
What are the BusinessFirst Markets?
BusinessFirst service is offered on flights operated by Continental and Continental Micronesia in the following markets: Europe, Middle East, Asia (to/from the U.S.), Southern South America, Hawaii (nonstops to/from Houston, Newark and Guam)
What is an E-mail Summary?
Send your flight itinerary to a third party (without payment details) using E-mail Summary. You can send a summary to up to 20 e-mail addresses.
Can I change my assigned seat?
Yes, click on the View/Change Seat link under the listed passengers and select your desired seat.
Can I include my in-cabin pet in my reservation?
Yes, on the View Current Reservation page you can select Add Pet to add your pet traveling in-cabin to your existing reservation. Continental allows domesticated cats, dogs, pet rabbits and household birds to be carried in the aircraft cabin on all U.S. domestic flights (except to/ from Hawaii). An in-cabin pet may be carried instead of a carry-on bag and is subject to a service charge each way. In-cabin pets can be booked online or by calling Continental Reservations. For additional information, please visit Traveling with Animals.
Do you have special assistance for customers with disabilities?
Yes, you can place a special needs request on the Traveler Details page during the booking process. See Customers with Disabilities for details. Please note some special needs assistance is not available on all flights due to aircraft type or other considerations.
Can I cancel my reservation on continental.com?
Yes, if your plans change and you prefer not to change your itinerary immediately, you may cancel the reservation and return to it later to make flight changes for up to one year from the date of issue. A change fee may apply.
When can I check in for my flight?
With continental.com Flight Check-in, you can print your own boarding pass up to 24 hours before your flight. You can review or change your seats, confirm Elite upgrades (where applicable), plus get everything you need to go straight to the gate. If you have bags to check, you may do so at an airport eService Center kiosk or with a Continental ticket counter representative at least 30 minutes* prior to scheduled departure in most domestic cities and 60 minutes for international destinations. You must be prepared to board at the departure gate with your boarding pass at least 15 minutes prior to scheduled departure.
*Domestic flights require bags to be checked at least 30 minutes prior to departure. When traveling from Atlanta, Denver, Las Vegas, Orlando or Tampa baggage must be checked at least 45 minutes prior to departure.
I purchased tickets for several travelers, but now one of them wants to extend their trip. What can I do?
To change flights for a specific traveler's itinerary when the change does not apply to all travelers, the current reservation must be divided. This gives the specific traveler their own reservation. To divide the reservation, select Separate Travelers in passenger details on the View Current Reservation page.
Do you offer any travel insurance protection on airline tickets?
Airline Ticket Protector, offered through our trip insurance partner, Access America, provides greater peace of mind when you travel. Coverage starts as low as $12 per ticket and includes Trip Cancellation/Interruption Coverage + that reimburses prepaid, unused, non-refundable travel expenses should your trip be cancelled or interrupted due to a variety of covered reasons.
What is TripAlert?
TripAlert is a service that will send an alert to your inbox, mobile device and/or phone to inform you of your flight's status (on time, delayed or cancelled*) and when you can check in online. You may register for TripAlert in your Account Profile under e-mail settings.
* Continental Airlines works to ensure you receive accurate flight status information as requested. However we cannot guarantee the timeliness or reliability of e-mail over the Internet. OnePass number must be in the itinerary/passenger name record at time of booking. Situations may change quickly and many factors affect our scheduled operations. Please be aware that a flight listed as "Delayed" may in some circumstances depart "On Time." To facilitate compliance with FAA directives and in accordance with Continental's Contract of Carriage, Continental has the right to cancel reservations of any passenger who fails to present himself/herself at the loading gate for boarding at least 15 minutes before the scheduled departure time of the flight even if the passenger has checked in for the flight at another location designated for such purposes. Continental Airlines, Inc. is not responsible for damages resulting from the failure of flights to depart or arrive at the times stated or for errors or omissions of data.
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