Upgrade Rewards

2012 MileagePlus® program
We are pleased to share with you the details of the 2012 MileagePlus program and are committed to bringing you the world’s most rewarding loyalty program for the world’s leading airline. Learn more.

Inside Upgrade Rewards

With OnePass miles, you can reward yourself with an upgrade to First Class, Business Class or BusinessFirst.

Note: Certain fares are excluded from upgrades. Please verify the fare rules of your ticket for upgrade eligibility.

Request Upgrade Rewards

You may request upgrade rewards for Continental flights when making your reservation or when viewing your reservation. Upgrades on Continental or Copa may also be requested by calling the Continental Reward Desk at 800.621.7467 (for Domestic Travel) or 800.344.1411 (for International Travel).* You must have your OnePass account number and Personal Identification Number (PIN) to redeem a reward. Keep them handy and have them available when calling.

Requests for upgrade rewards for Star Alliance partner flights are also available.

*Members outside the toll-free number area may call their local Continental Airlines reservations office or 801.359.9632.

Full Economy Fare Upgrade Rewards

Full Economy Fare Upgrade Rewards allow you to upgrade to First Class, Business Class or BusinessFirst with the purchase of Economy fares booked in Y class. Full Economy Fare Upgrade Rewards are capacity controlled and do not require as many miles as Select Economy Fare Upgrade Rewards.

Select Economy Fare Upgrade Rewards

Select Economy Fare Upgrade Rewards allow you to upgrade to First Class, Business Class or BusinessFirst with the purchase of most* published adult Economy fares. Select Economy Fare Upgrade Rewards are capacity-controlled and co-pays may apply.

* Some restrictions apply. Contact Continental Reservations for complete details.

System-wide Upgrade Certificate

System-wide Upgrade Certificates allow you to upgrade to First Class, Business Class or BusinessFirst with the purchase of eligible Economy fares. System-wide Upgrade Certificates are capacity-controlled.

Overview of Upgrade Policies

Topic	Mileage Upgrades	System-wide (SWU) and Regional (RU) Upgrade Certificates	Complimentary Elite Upgrades to First and Business Class
Processing	Upgrades may be requested 24 hours prior to departure. OnePass account number and PIN are required to complete transaction.	Upgrades may be requested 24 hours prior to departure. OnePass account number and PIN are required to complete transaction.	Elite upgrades are automatically processed every night based on Elite status, fare class and time of reservation.
Eligible Fare Classes	Mileage upgrades can be requested when flying on any fare class and apply for most fare types*. For most discounted fares, an upgrade co-pay fee will apply. Mileage upgrades can not be used when flying on reward tickets or free tickets.	SWU issued in 2010 are eligible on all paid fare classes. SWU issued in 2011 are eligible for all fares except S, T, K, L, G and N in BusinessFirst markets. RU’s are eligible on all paid fares in the mainland U.S., Alaska, Canada, Mexico, Caribbean and Central America, and select flights to Hawaii and in Asia/Oceania.	All fare classes are eligible for Elite upgrades except when flying on reward tickets or free tickets.
Mileage Deduction	Miles are deducted from the OnePass account at time of reservation or when placed on the waitlist.	Miles are not required.	Miles are not required.
Waitlisting	Waitlisting is permitted. Waitlists are cleared based on Elite status (Platinum, Gold, Silver, then all others) and time of waitlist. All waitlists expire 24 hours before trip departure.	Waitlisting is permitted. Waitlists are cleared based on Elite status (Platinum, Gold, Silver, then all others) and time of waitlist. All waitlists expire 24 hours before trip departure.	There is no waitlist since upgrades are processed automatically.
Standby at the Airport	Standby is permitted. Customers who were waitlisted will automatically be added to the standby list upon check-in.	Standby is permitted. Customers who were waitlisted will automatically be added to the standby list upon check-in.	Yes.
Confirmation	Upgrade is confirmed at time of reservation if a seat is available. Waitlisted customers are confirmed automatically once a seat becomes available.	Upgrade is confirmed at time of reservation if a seat is available. Waitlisted customers are confirmed automatically once a seat becomes available.	Upgrade can be confirmed at time of reservation if a seat is available when purchasing a Full Fare Economy Y, Discount Full Fare Economy B and Platinum booked in M class. For all other types of tickets, upgrades will be processed on a space-available basis for Platinum, Gold and Silver members starting at five, three and one calendar days in advance, respectively. Upgrades that are not cleared in advance will be automatically prioritized on the airport upgrade standby list upon check-in.
Redeposit/Refund	Upgrade rewards and upgrade co-pay fees may be refunded for the applicable redeposit fee. For BusinessFirst upgrade rewards, all miles and upgrade co-pay fees will be refunded if the BusinessFirst segment of the trip could not be upgraded. For all other upgrade rewards, miles and upgrade co-pay fees will be refunded only when no segments of the trip could be upgraded. When applicable, these refunds will occur automatically 7 to 10 days after the trip.	SWU and RU certificates will be refunded when unused. No fee applies.	Not applicable.
Co-pay Fees	Co-pay fees will be assessed at the time of booking.	No co-pay fees apply.	No co-pay fees apply.
Departure Taxes	The government may collect additional taxes for travel in the front cabin.	The government may collect additional taxes for travel in the front cabin.	The government may collect additional taxes for travel in the front cabin.

BusinessFirst Markets

BusinessFirst service is offered on flights operated by Continental in the following markets: Europe, Middle East, Asia (to/from the U.S.), Southern South America, Hawaii (nonstops to/from Houston, Newark and Guam)

Select Economy Fare Upgrade Rewards

* Some restrictions apply. Contact Continental Reservations for complete details.

Full Economy Fare Upgrade Rewards

Full Economy Fare Upgrade Rewards allow you to upgrade to First Class, Business Class or BusinessFirst with the purchase of Economy fares booked in Y class. Full Economy Fare Upgrade Rewards are capacity-controlled. Full Economy Fare Upgrade Rewards do not require as many miles as Select Economy Fare Upgrade Rewards.

System-wide Upgrade Certificate

Regional Upgrade Certificate

Regional upgrades are eligible on all paid fares flown in the mainland U.S., Alaska, Canada, Mexico, Caribbean and Central America, and select flights to Hawaii and in Asia/Oceania. Regional Upgrade Certificates are capacity-controlled.

Monthly Reward Redemption Totals

When OnePass members talk to us about the importance of travel and upgrade rewards, we pay close attention. Each day, we strive to give you the most mileage earning opportunities and work to provide reward redemption that is convenient. To see how we are doing, view the monthly OnePass reward redemption totals.