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Refund Policy

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continental.com 24 Hour Refunds

All customers booking travel at continental.com or Continental Reservations are required to purchase tickets at the time they make their reservations. Customers have the flexibility to make changes to reservations within 24 hours without incurring change fees. This includes canceling your reservation and requesting a refund to the original form of payment. (See Refund Timelines in the "General Refund Information" section below)

This policy includes OnePass Reward Travel. Customers will be given a three-day ticketing time limit if there are not enough miles in their OnePass account, allowing time for mileage transfer requests or to purchase miles through the Mileage Purchase Option.

Terms and Conditions

• The 24-hour timeframe is defined as the 24-hour period starting at the time the reservation is completed.
• There are no exceptions to this policy for OnePass Elite members.
• Tickets exempt from this policy include group tickets and tickets purchased using Western Union, cash or eCertificates. These reservations will be placed on a courtesy hold to allow the required ticketing arrangements to be made.

General Refund Information

Refundability of surcharges:
Surcharges, including fuel and insurance surcharges filed as YQ, will follow the refund rule of the fare. If the fare is non-refundable, the surcharges are also non-refundable.

Refund processed within 7 business days of the request:

• Credit card

Refund processed within 20 business days of the request:

• Cash or Check
• TeleCheck
• Bill Me Later®
• continental.com Gift Certificates
• continental.com Gift Account
• Electronic Travel Certificate (ETC)
• Western Union (excluding any service fees)

Customer Refund Services Contact Information

Online Forms:

• eTicket Refund Request Form
• Paper Ticket Refund Request
• Lost Ticket Information

The Continental Airlines Customer Refund Services Department is open Monday through Friday 8:00 a.m. to 4:00 p.m. Central time.

Phone: 800.932.2732, option 5

E-mail: RefundsHouston@coair.com
Please include your ticket number, name of the passenger on the ticket and/or flight information (name of passenger, flight number, date of travel and departure city). In addition, please state the nature of your request.

You may also contact Continental Reservations for assistance.

The Netherlands Air Passenger Tax (KV) was repealed for travel on/after July 1, 2009. If you are inquiring and/or requesting a refund due to this tax repeal, contact Customer Refund Services at RefundsHouston@coair.com or by fax at 713.324.1431. Please include ticket number, customer name and contact information.

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