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Who can book a hotel at continental.com?
Anyone with a credit card can make hotel reservations from any country.
Does continental.com charge any booking fees or service fees to make a reservation?
No, there is no service fee for using continental.com to make your hotel reservation.
Do I need a credit card to make a hotel reservation?
Yes, you will need a credit card to make a hotel reservation at continental.com. However, you will only be charged for your entire stay in advance if you select a Best Rate Guaranteed ( ) rate type, since these are special discounted prepaid rates.
Do you provide a receipt for the hotel reservation?
Continental.com will send a confirmation e-mail that recaps your confirmation number, hotel details, stay dates, room rate, and prepaid charges, if applicable.
Do I have to be a OnePass member to make reservations?
No, you do not have to be a member; however, by signing in you can take advantage of the saved traveler information in your OnePass account.
How do I change my hotel reservation?
Currently, hotel reservations may not be changed at continental.com; you must cancel the original reservation and rebook for the new dates. We suggest you first check availability for the new desired dates to make sure the new dates are available prior to canceling. Depending on your rate type, a cancellation fee may apply.
How do I cancel my hotel reservation?
To cancel your reservation, first retrieve your booking by entering the required information on our Manage Reservations page. Once your reservation is displayed, choose the cancel option. You will receive an e-mail confirming the cancellation.
Depending on your rate type, a cancellation fee may apply. We recommend that you verify the specific hotel cancellation policy before completing your reservation. Any refund due from your cancellation will be credited to the original form of payment used for the purchase. You will also be billed for the appropriate cancellation fees.
Will I earn OnePass miles and hotel stay points on my reservation?
Whether you earn OnePass miles and/or hotel stay points will vary depending on the type of rate you purchase.
OnePass Miles: If you book a Best Rate Guaranteed hotel reservation at continental.com (noted with a in hotel search results), you will earn 250 OnePass miles after you complete your stay. The number of OnePass miles earned for other reservations depends on rate type and hotel chain. Visit our OnePass Hotel Partners page for details. Hotel Stay Points: The rules of various hotel loyalty programs vary. Check the terms and conditions of your hotel loyalty program to learn about earning points.
Be sure to include your OnePass number and/or your hotel loyalty program membership number in your continental.com hotel reservation to earn miles/points if applicable.
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Best Rate Guarantee for Hotel Reservations
What are Best Rate Guaranteed hotel rates?
These special prepaid hotel rates, noted by the Best Rate tag (), provide some of the largest discounts available online. In order to provide the deepest discount possible, your entire hotel stay is charged to your credit card at the time of booking. If you find a lower rate on a different website for the same room and dates within 24 hours of making your Best Rate Guaranteed booking at continental.com, we'll match it plus pay you 10% of the difference in price. All you need to do is submit the details to us for verification and meet the terms and conditions of the guarantee.
Changes to or cancellation of your Best Rate Guaranteed reservation will result in a minimum $25.00 charge, and additional penalties up to the full cost of your stay may apply. Be sure to note your rate restrictions on the Reservation Details page when making your booking.
What are the benefits of booking a Best Rate Guaranteed hotel reservation at continental.com?
- Discounts: With prepaid rates, the hotels save billing and accounting costs. These savings are passed on to you with substantial discounts off hotel retail prices.
- OnePass miles: You will earn 250 OnePass miles per stay when you book a Best Rate Guaranteed hotel reservation at continental.com and complete your stay. On many other travel websites, the lowest hotel rates are ineligible for frequent flier miles. Learn more about the OnePass bonus for Best Rate Guaranteed hotel reservations.
- Peace of mind: Booking travel reservations can be time consuming when you want to shop around for the best deal. With our Best Rate Guaranteed, you can rest easy and book your hotel at continental.com. We back up our guarantee by matching lower prices and paying 10% of the difference. See details of our guarantee.
If I find a lower price, how do I take advantage of the rate match?
If you find a lower rate on a different website for the same room and dates, within 24 hours of making your Best Rate Guaranteed booking on continental.com, we'll match it plus pay you 10% of the difference in price. All you need to do is complete our online form and meet the terms and conditions of the guarantee.
If the lower rate on another travel website can be verified, we will match the rate shown plus pay you 10% of the difference in price. Payment of the difference in rates, cancellations and refunds are made subject to these terms and conditions, and will be credited to the credit card used to guarantee the reservation, within three business days.
Will I earn OnePass miles when I book a Best Rate Guaranteed hotel reservation?
Yes, you will earn 250 OnePass miles per stay when you book a Best Rate Guaranteed hotel reservation at continental.com and complete your stay. Learn more about the OnePass bonus for Best Rate Guaranteed hotel reservations.
Why do I have to prepay for the complete stay at the time I book a Best Rate Guaranteed reservation?
With prepaid rates, the hotels save billing and accounting costs. These savings are passed on to you with substantial discounts off hotel retail prices.
When my credit card bill arrived, I noticed there was also a charge from the hotel I used for my stay. What is this?
The charges you see might be the incidentals you charged during your hotel stay. Restaurant meals, room service, movies, parking, and any other fees not considered "room & tax" would be billed directly by the hotel at checkout.
How do I change or cancel a Best Rate Guaranteed hotel reservation?
Changes to or cancellation of your Best Rate Guaranteed reservation will result in a minimum $25.00 charge, and additional penalties up to the full cost of your stay may apply. Be sure to note your rate restrictions on the Reservation Details page when making your booking.
Currently, hotel reservations may not be changed on continental.com; you must cancel the original reservation and rebook for the new dates. We suggest you first check availability for the new desired dates to make sure that the new dates are available prior to canceling.
To cancel your reservation, first retrieve your booking by entering the required information on our Manage Reservations page. Once your reservation is displayed, choose the cancel option. You will receive an e-mail confirming the cancellation.
Any refund due from your cancellation will be credited to the original form of payment used for the purchase. You will also be billed for the appropriate cancellation fees.
What if I have questions not covered here?
Our special Hotel Service Center is open 24 hours a day, so you can e-mail or call our representatives (877.372.1127), who will be happy to assist you.
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