 Home > Help > My Account
Can I change my E-mail address?
Yes, click on E-mail Settings and then click Edit to change your e-mail address in all categories that apply. Your primary Continental e-mail address is the first e-mail to appear in your saved e-mail list and will be the e-mail we will use to contact you about your account or reservations.
How do I change my name on my account?
Name changes must be submitted in writing and be accompanied by legal documentation such as a copy of your marriage license, court order or divorce decree. Please mail the documents along with your OnePass account number to: OnePass Service Center,P. O. Box 4365,Houston, TX 77210-4365
Why do you need my phone number?
Continental may use your telephone number to contact you in the event that the e-mail address in your profile is inaccurate.
What name should I enter in my account?
The same name as on your government issued identification such as a passport or driver's license.
Can I use a P.O. Box for my mailing address?
Yes, you can use a P.O. Box as your mailing address.
How do I update my credit card information?
You can add or edit payment information under Account Profile and choose Saved Forms of Payment.
Where do I designate flight search preferences?
Saved Travelers allows you to store information such as seat preferences for future use when you make reservations on continental.com. Search Preferences will allow you to set your home airport, cabin and search result preferences for future flight searches.
Why should I complete the My Account information?
Completing the My Account profile allows you to arrange travel quickly and easily using your saved preferences.
Do I have to use my OnePass number and PIN to access my account?
No, you may create an easy-to-remember username and password under Account Settings. By setting an optional username and password for your account, you can choose to use either your username or your OnePass number to sign in to continental.com.
Where can I locate mileage information?
Your most recent mileage accumulation is listed at the top of the My Account page. To view OnePass statements and monthly mileage accumulations, choose View my OnePass Statements.
How often is mileage information updated?
Mileage on the Web site is updated in real-time and is the latest information available from your account. The information is the same as what would be seen by an agent or CO representative.
My OnePass account mileage is missing mileage activity. What can I do?
To request mileage credit for Continental-operated flights flown in the last six months, you can request a mileage credit online. To request mileage credit for airline, car, or hotel partners and non-travel partner activity, visit the OnePass Contact Information page.
Can I receive credit for trips taken before I had a OnePass account?
You may receive mileage credit for Continental-operated flights taken up to 30 days prior to your enrollment date free of charge. No mileage credit will be given for partner flights. You may also receive mileage credit for Continental-operated flights taken between 31 days and six months prior to enrollment for a $25 USD service fee. Please contact the OnePass Service Center or mail a copy of all ticket receipts and the original boarding passes from your Continental flight(s) to: OnePass Service Center, P. O. Box 4365, Houston, TX 77210-4365.
If the flights taken were more than 30 days prior to your enrollment, please be sure to include your OnePass account number and a telephone number along with a credit card number and expiration date. You may also pay by check or money order. Please make your check payable to Continental Airlines and include the information from one form of identification (Driver's License Number, Passport Number or Military I.D. Number.) This information should be placed on the top left hand corner of the check. All missing mileage requests must be submitted within six months of flight date.
How do I transfer miles or points from other eligible partners into my OnePass account?
Information on transferring miles from hotel, rail and credit/debit card partners can be found on the Transfer Points into Miles page. Miles earned in the frequent flyer programs of other airlines cannot be transferred to your OnePass account. For information on how to use these miles, contact the partner airline.
I have multiple OnePass accounts. Can I combine them?
In order to combine accounts, the name and address on each account must match exactly. You may submit a signed request for the merge of accounts along with a request for your PIN in writing to: OnePass Service Center, P.O. Box 4365, Houston, TX 77210-4365.
Please include the following information: OnePass account and PIN numbers, verification of the address listed on the accounts, current address and phone numbers, signature of the account holder, copy of government-issued identification, and the account number you would like to keep.
Is it safe to submit a credit card to continental.com?
Yes, your credit card information is secured using advanced Web technology called SSL (Secure Socket Layer) to protect personal information as it travels across the Internet. SSL is an industry standard technology supported by Internet Explorer, Netscape, Safari, Firefox, and other popular Web browsers. Continental Airlines uses SSL to completely encrypt your credit card data so that it cannot be read by anyone else.
What are e-mail subscriptions?
Continental.com offers a number of subscription-based e-mails including notification of fare sales, OnePass offers and closing stock prices. To unsubscribe, visit your Account Profile under E-mail Settings.
|