Important Notices

HELPFUL LINKS

Current as of Sat., Jul. 4, 2009 4:15 p.m. Central. Information is updated as it is received.

Please visit Today's Operations for the current status of our operations.

Re-accommodations

Continental is providing the option to re-schedule or re-route your travel once, without penalty, if you are ticketed to/from one of the cities listed below.* If your flight has been cancelled, a refund to the original form of payment can be requested. If you are traveling using a OnePass Reward, redeposit fees will be waived. Travel must be completed by the original validity dates specified on the ticket and changes must be confirmed in the same class of service as the original ticket. The value of the ticket may also be used towards purchasing another Continental Airlines ticket.

Please enter your confirmation number and last name in Manage Reservations or call Continental Airlines reservations at 800.525.0280 in the U.S. 50 states and Puerto Rico or one of Continental's other reservations numbers for assistance before your original departure date and time.

*You may only reschedule or reroute your travel once without penalty unless the specific incident below states otherwise.

Event	Travel to/from/through	Dates	Additional Information
H1N1	Buenos Aires, Argentina (EZE)	Original Travel Dates: July 3, 2009 — July 6, 2009 Final Travel must be completed by: End of Validity of ticket (one year from date of issue)	Change fees and/or additional fare collection will be waived if the rescheduled flights are booked in the original class of service to the same city pairs as originally ticketed and rescheduled travel commences on or before July 20, 2009. If the new travel commences after July 20, 2009, change fees will be waived, however, additional fare collection will apply.

Houston Intercontinental (IAH) EliteAccess® Check-in

Due to construction, EliteAccess check-in will be limited at Houston Intercontinental Airport Terminal C from May 18, 2009 through Oct. 2009. Please check in at Terminal E to receive EliteAccess check-in privileges.

Chicago O'Hare International Airport (ORD) Terminal Relocation

Effective June 1, Continental relocated its gates at Chicago O'Hare International Airport from Terminal 2, Concourse E to Terminal 1, Concourse B, Gates 1 - 4. Our ticket counter, baggage check-in and baggage claim located in Terminal 2 are not affected by this change.

Presidents Club members continue to have access to the Northwest WorldClub through Oct. 24, 2009. Members are also welcome at the United Red Carpet Clubs under a local lounge agreement.

Day-of-departure First Class Upgrades are now available

Now you can purchase an upgrade to First Class on the day you are traveling. If available, upgrades can be purchased when checking in online at continental.com or at an airport kiosk Day-of-departure upgrades are subject to availability, and prices vary depending on the flight segment for which the upgrade is being selected.

OnePass Elite members will continue to receive complimentary, space available upgrades before the day-of-departure seats are made available to other customers. Get more information on Elite upgrades.

Day-of-departure upgrades are not available to customers traveling on a OnePass reward ticket.

Frequently Asked Questions

Can I purchase a day-of-departure upgrade if I have already checked in?
Can I purchase a day-of-departure upgrade at the gate or with an airport agent?
Will this offer be available on all flights?
Can I purchase a day-of-departure upgrade on only one of my segments?
Will I earn additional miles for traveling in First Class?
Is the day-of-departure upgrade fee refundable?

Can I purchase a day-of-departure upgrade if I have already checked in?

Yes. Once you’ve checked in you can always go back to see if a day-of-departure upgrade is available by reviewing your travel details on continental.com or at an airport kiosk.

Can I purchase a day-of-departure upgrade at the gate or with an airport agent?

No. A day-of-departure upgrade is not available for purchase at the gate or with an airport agent at this time. This special offer upgrade can only be confirmed in advance of departure during online check-in or at an airport kiosk.

Will this offer be available on all flights?

Day-of-departure upgrades are subject to limited availability (R class) and are only made available if there are more seats open than there are OnePass Elite customers on the flight. Upgrades are not offered on BusinessFirst flights. Flights eligible for the day-of-departure upgrade offer include Continental Airlines flights within North and South America (except to/from Hawaii, Argentina and Brazil) and all Continental flights within Asia and the Pacific (except for nonstop flights between Hawaii and Guam).

Can I purchase a day-of-departure upgrade on only one of my segments?

Yes. Day-of-departure upgrades are sold per individual flight segment. Each segment has a separate upgrade fee. You will be asked which segments you would like to upgrade on when you check in online or at an airport kiosk.

Will I earn additional miles for traveling in First Class?

No. Day-of-departure upgrades are considered a special offer. Mileage accrual will be based on the original fare purchased.

Is the day-of-departure upgrade fee refundable?

Day-of-departure upgrade fees are non-refundable. However, in the event the flight is rescheduled involuntarily and you are not re-accommodated in First Class, you will be eligible for a refund of the upgrade fees paid.

E-mail Safety Alert

There have been recent reports of fraudulent and unsolicited e-mails being sent to customers claiming to come from Continental Airlines indicating a purchase confirmation.

This e-mail does not come from Continental and contains attachments with malicious software that could possibly infect your computer with a virus. We strongly advise our customers not to open unsolicited e-mail and e-mail attachments.

Continental Airlines is committed to protecting the privacy of its customers in compliance with all relevant data protection laws, and we safeguard this policy in every way possible.

If the attachment has already been opened, it is suggested to safeguard your computer and personal information by way of virus scanning/removal software.

Policy Updates

Fees for Checked Baggage
Continental has made recent changes to the policy regarding fees associated with your first checked bag. Effective Oct. 7, 2008 there will be a $15 fee required on tickets purchased on or after Sep. 5, 2008 for travel within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.

Continental implemented a $25 fee for customers checking a second bag when traveling on Economy fare tickets purchased on or after April 5, 2008 for travel within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.

The $25 fee also applies when traveling on Economy fare tickets purchased on or after May 8, 2008 between Mexico, Bahamas, Caribbean, Central and South America* (excluding Brazil) and the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.

Learn more about the new Checked Baggage policy.
Minimum Mileage Earning Update
Effective for travel on or after Jan. 1, 2009, OnePass members will earn the actual miles flown rather than a minimum of 500 miles per flight for tickets purchased on or after Nov. 15, 2008. This affects base miles and Elite Qualifying Miles on flights operated by Continental and most OnePass airline partners.

Tickets purchased prior to Nov. 15, 2008, will earn a minimum of 500 miles on segments flown regardless of travel date.

Learn more about minimum mileage accrual changes.
Travel Reward Mileage Increase
For reward travel booked on or after Jan. 1, 2009, mileage requirements will increase between North America and Tel Aviv (Series 10B) and between Hawaii and Tel Aviv (Series 10C).

Learn more about travel rewards.
Elite Mileage Bonus Changes
Effective for travel on or after March 1, 2009, Elite mileage bonuses will decrease for Platinum members from 125% to 100% and for Silver members from 50% to 25% for tickets purchased on or after Nov. 15, 2008. Gold members will continue to earn 100% mileage bonuses.

Learn more about Elite mileage bonuses.

International Travel

Travel to Venezuela
The Secretary of the U.S. Department of Homeland Security is unable to determine whether Venezuelan airports that serve as the last point of departure for non-stop flights to the U.S. maintain and carry out effective aviation security measures in accordance with the Standards and appropriate Recommended Practices established by the International Civil Aviation Organization (ICAO). All flights are subject to continuing effectiveness of government approvals.
ESTA for U.S. Visa Waiver Program Travelers
The Department of Homeland Security (DHS) announced the Electronic System for Travel Authorization (ESTA), a new requirement for travel to the U.S. as part of the Visa Waiver Program (VWP).

Beginning Aug. 1, 2008, ESTA applications will be available online for advance authorization to travel to the U.S. under the VWP. Effective Jan. 12, 2009, all VWP customers traveling to the U.S. will be required to hold ESTA approval prior to boarding a flight to the U.S.

To apply for authorization to travel to the U.S., travelers may go to the ESTA web-based system and complete an application.
U.S. Departure and Entry Requirements
U.S. federal legislation requires all customers, regardless of citizenship or age, to hold a valid passport for travel by air to or from the U.S. Review the complete details.

Passport, visa and health requirements for the transit and destination countries are provided by the International Air Transport Association (IATA) on continental.com as a courtesy and should be verified by the passenger before travel. Remember that if the passenger is departing the U.S., a passport is now required, regardless of the destination country's entry requirements.

U.S. federal legislation requires commercial air carriers operating international flights to the U.S. to submit the visiting address of all passengers who are non-U.S. citizens and non-residents to U.S. Customs and Border Protection before travel commences. Customers will be expected to provide this information during check-in.

Effective January 18, 2009, the US-VISIT program, which involves U.S. Customs and Border Protection collection of biometric data from most international travelers holding a non-U.S. passport or visa upon arrival in the United States, will expand to include U.S. residents, as well as travelers entering Guam under the Guam Visa Waiver Program (GVWP). Additional information may be found on the U.S. Department of Homeland Security Web Site.
Other Travel Advisories
Go to the US Department of State Web site at http://travel.state.gov/travel/travel_1744.html for the latest travel advisories.