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Refund Policy

continental.com 24 Hour Refunds

OnePass members can request a full refund on any ticket, regardless of the type of fare purchased, within 24 hours of purchase on continental.com. It is no longer necessary to request that your reservation be put on hold. If you wish to refund a ticket that was purchased within the past 24 hours, go to Manage Reservations. If you wish to change a ticket that was purchased within the past 24 hours, you must first refund it, then re-book it.

Terms and Conditions

OnePass members that are signed in to continental.com at time of purchase have up to 24 hours after ticket purchase to request a refund, regardless of type of fare purchased. These refunds are requested by going to Manage Reservations. OnePass members that are not signed in or customers that are not members of OnePass cannot request automatic refunds and are ineligible for a refund unless permitted by the fare rules. Refund processing time varies depending on the form of payment.

General Refund Information

Refund processed within 7 business days of the request:

• Credit card

Refund processed within 20 business days of the request:

• Cash or Check
• TeleCheck
• Bill Me Later®
• continental.com Gift Certificates
• continental.com Gift Account
• Electronic Travel Certificate (ETC)
• Western Union (excluding any service fees)

Customer Refund Services Contact Information

Online Forms:

• eTicket Refund Request Form
• Paper Ticket Refund Request
• Lost Ticket Information

The Continental Airlines Customer Refund Services Department is open Monday through Friday 8:00 a.m. to 4:00 p.m. Central time.

Phone: 800.932.2732, option 5

E-mail: CustomerRefundServices@coair.com
Please include your ticket number, name of the passenger on the ticket and/or flight information (name of passenger, flight number, date of travel and departure city). In addition, please state the nature of your request.

You may also contact Continental Reservations for assistance.