 Home > Reservations > Refund Policy > Lost Ticket Information
In order to effectively assist you with your request, we require a completed Lost Ticket Refund Application and at least one of the following supporting documents:
- If paid by check, copies of both sides of the cancelled check.
- If paid by credit card, a copy of the billing statement.
- If lost ticket was purchased from a travel agency, contact the agency for a copy of the lost ticket.
You may submit your request by downloading and printing the Lost Ticket Application Form, filling in the required information, and presenting it and the supporting document(s) at any Continental Airlines ticketing location.
Lost Ticket
Application Form
(PDF: 31.1KB)
 Documents may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.
If you prefer, the completed application and supporting document(s) may be mailed to:
Continental Airlines Customer Refund Service
Attn: LTA Department
P.O. Box 3046, Dept. HQJRF
Houston, TX 77253
We cannot review any claims without receiving the proper documents.
All refund requests are subject to audit and final approval by the Continental Airlines Refund Department. All refunds are credited to the form of payment of the original ticket. Please allow 90 days for processing lost ticket claims.
If you have any additional questions about refund requests, please contact Continental Customer Refund Services.
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