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Règlement relatif aux voyages récompenses et surclassements gratuits

TRAVEL REWARD RULES

In addition to the general OnePass reward rules, the following rules apply to both SaverPass and EasyPass Travel Rewards.

  • SAVERPASS REWARDS: SaverPass rewards have limited availability and are subject to capacity controls.
  • EASYPASS REWARDS: EasyPass rewards offer expanded availability on flights operated by Continental Airlines, Continental Micronesia, Continental Express, select flights doing business as Continental Connection (to/from New York/Newark and Cleveland via Colgan Air and CommutAir only), and Copa Airlines (including Aero Rep�blica). OnePass Elite members have access to last-seat availability on flights operated by Continental and Copa Airlines. Les correspondances avec les compagnies aériennes partenaires sont permises pour les voyages au sein des États-Unis continentaux, de l'Alaska et du Canada et sur les itinéraires internationaux lorsque Continental est utilisé pour la portion long-courrier de l'itinéraire.
  • ELIGIBLE CARRIERS: Unless otherwise noted, travel rewards may be booked on any combination of flights operated by:
    • Continental Airlines
    • Continental Micronesia
    • Continental Express (operated by ExpressJet Airlines and Chautauqua Airlines)
    • Continental Connection (operated by Cape Air, Colgan Air, CommutAir, and Gulfstream International Airlines)
    • Copa Airlines (including flights operated by Aero Rep�blica)
    • Star Alliance Members - Adria Airways, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines, Blue 1, BMI, Croatia Airlines, Egyptair, LOT Polish Airlines, Lufthansa, SAS, Shanghai Airlines (temporarily unavailable), Singapore Airlines, SN Brussels Airlines, South African Airways, Spanair, Swiss International Airlines, TAP Air Portugal, Thai Airways, Turkish Airlines, and United Airlines and US Airways
    • OnePass Partners - Emirates and Virgin Atlantic Airways. Combinations with Qantas and Eva Air are not permitted. For reward travel on Qantas and Eva Air, contact our International Airline Partner Desk at 800.344.3333 or your local Continental Airlines reservations office
    • Continental Codeshare - Flights operated by Amtrak rail, Cape Air, SNCF French Rail
    • Add-on Carriers — Add-on options are also available for Hawaiian Airlines, Island Air and US Helicopter
  • FIRST CLASS ON THREE_CABIN AIRCRAFT: The following carriers offer both a Business Class and First Class cabin on select flights: Air China, ANA, Asiana Airlines, Egyptair, Lufthansa, Singapore Airlines, Swiss International Airlines, Thai Airways, Turkish Airlines, and United Airlines. Sur ces vols, les voyages en Première classe coûtent plus de miles.
  • BOOKING TRAVEL REWARDS: Most travel reward itineraries may be booked at continental.com. Certain travel rewards may only be booked over the phone with your local Continental Reservations office, including itineraries with stopovers, itineraries booked in First Class on three-cabin aircraft, flights operated by certain carriers. Des frais de réservation de récompense de 25 USD par personne s'appliquent à toutes les réservations par téléphone, même s'il est impossible de réserver le voyage sur continental.com.
  • CLOSE-IN REWARD BOOKINGS: Rewards ticketed less than 21 days before travel will be subject to the following close-in reward booking fees:
    OnePass Elite Members
    Informations générales Silver Gold Platinum
    Ticketed before Dec. 15, 2009 $75 per reservation $75 per reservation $75 per reservation 35-50* per reservation
    Ticketed Dec. 15, 2009 or later $75 per traveler $50 per traveler $25 per traveler 0 USD

    For Platinum members, the $35 fee applies to ticketing within 4 to 14 days of departure, and the $50 fee applies to ticketing within 0 to 3 days of departure

    Fees are based on the status of the account holder at the time the change is requested.

  • COMBINING: Different reward types (SaverPass and EasyPass) and cabins may be combined to create a single roundtrip reward. Les récompenses ne peuvent être ni cumulées ni utilisées avec d'autres certificats de voyage, bons de réduction, offres ou tarifs promotionnels.
  • ONE-WAYS: One way rewards are not offered, unless otherwise noted. Si vous échangez votre voyage récompense aller-retour contre un aller simple, la partie inutilisée de la récompense sera annulée.
  • OPEN JAW: One open jaw permitted.
  • STOPOVER: One stopover is permitted, unless otherwise noted. Additional mileage may be required for SaverPass rewards within the Mainland U.S., Alaska and Canada.
  • CIRCLE TRIP: Not permitted.
  • UPGRADES: Economy Class rewards may be exchanged for a higher cabin, if available, for the difference in mileage and applicable reward change fee. Travel rewards may not be used in conjunction with promotional upgrades, OnePass Upgrade Rewards, or complimentary Elite upgrades.
  • MILEAGE ACCRUAL: Travel rewards are not eligible mileage accrual with OnePass, or any other loyalty program.
  • WAITLISTING: Waitlisting for travel rewards is permitted on flights operated by Continental, and will be automatically cleared based on the status of the account holder. Courtesy waitlists may be requested and held up to 24 hours before itinerary departure. Confirming an EasyPass reward and waitlisting for a SaverPass reward is not permitted.
    • FLIGHT WAITLISTING: Ticketed customers may waitlist for an alternate flight. Wholly waitlisted reservations are not permitted.
    • FRONT CABIN WAITLISTING: A customer may redeem a First or Business Class travel reward, even if the space is not available. In these cases, Economy Class in the same reward type must be confirmed, and the front cabin will be waitlisted. For example, a SaverPass First Class reward must be confirmed in SaverPass Economy Class to be eligible for waitlisting. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and the customer will automatically be added to the airport upgrade standby list upon check-in. Dans ce cas, les clients sont traités une fois l'enregistrement du vol terminé, en fonction de l'espace disponible, par un représentant Continental à la porte d'embarquement. For BusinessFirst travel rewards, the difference in miles will be refunded when the BusinessFirst segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local Continental Reservations office.
  • FLIGHT CHANGES: Flight changes, including standby, may be made on the day of departure in accordance with the Same-Day Change Policy. All other itinerary changes will be subject to the applicable change fees below.
    OnePass Elite Members
    Informations générales Silver Gold Platinum
    Ticketed before Dec. 15, 2009 $75 per reservation* $75 per reservation* $75 per reservation* 0 USD
    Ticketed Dec. 15, 2009 or later $75 per traveler* $50 per traveler* $25 per traveler* 0 USD

    * Fee is waived for reward changes 21 days or more in advance, as long as there is no change to the origin and destination.

    Fees are based on the status of the account holder at the time the change is requested.

  • RE-DEPOSITS AND REFUNDS: Unused or cancelled OnePass rewards may be re-deposited back to the account from which the miles were withdrawn prior to the expiration date. Reward re-deposits are subject to the fees below.
    OnePass Elite Members
    Informations générales Silver Gold Platinum
    Ticketed before Dec. 15, 2009 $150 per reservation $150 per reservation $150 per reservation 0 USD
    Ticketed Dec. 15, 2009 or later $75 per traveler $50 per traveler $25 per traveler 0 USD

    Fees are based on the status of the account holder at the time the change is requested.

    OnePass travel rewards have no cash value except for applicable taxes, fees and surcharges. Request for refund of taxes should be sent to refund accounting.

UPGRADE REWARD RULES

In addition to the general OnePass reward rules, the following rules apply specifically to Continental and Copa Airlines Upgrade Rewards.

  • UPGRADE REWARDS: Upgrade rewards have limited availability and are subject to capacity controls.
  • ELIGIBLE CARRIERS: Unless otherwise noted, travel rewards may be booked on any combination of flights operated by:
    • Continental Airlines
    • Continental Micronesia
    • Copa Airlines
  • CO-PAYS: Upgrade co-pays may apply to certain upgrade rewards. For details and co-pay amounts,. Ces frais sont remboursables si le surclassement est annulé. Below are the general circumstances in which co-pays are applicable:
    • BusinessFirst upgrades from all fare classes except Y and B class. Le service BusinessFirst est proposé sur les vols Continental entre les États-Unis et le sud de l'Amérique du Sud, l'Europe, le Moyen-Orient, l'Asie centrale, le nord de l'Asie, le sud de l'Asie et le Japon et sur les vols directs entre Hawaii et Houston, New York/Newark et Guam.
    • Upgrades within the Mainland U.S., Alaska and Canada from all fare classes, except Y, B, M, H and K class (Elite member redemptions are exempt)
  • BOOKING UPGRADE REWARDS: Most travel reward itineraries may be booked at continental.com. Upgrade rewards may also be made over the phone with your local Continental Reservations office. Des frais de réservation de 25 USD par personne peuvent s'appliquer aux nouvelles réservations par téléphone, même s'il est impossible de réserver le voyage sur continental.com. La déduction de miles et le montant de la participation applicable seront estimés au moment de la demande de surclassement gratuit OnePass.
  • OPEN JAW: Permitted in accordance with the rules of the fare purchased.
  • STOPOVER: Permitted in accordance with the rules of the fare purchased.
  • CIRCLE TRIP: Permitted in accordance with the rules of the fare purchased.
  • MILEAGE ACCRUAL: Mileage accrual for OnePass and other participating loyalty programs will be based on the original fare class purchased.
  • WAITLISTING AND STANDBY: Waitlisting for upgrade rewards is permitted up to 24 hours prior to flight departure, and will be automatically cleared based on the status of the account holder. Lorsqu'une liste d'attente n'est pas traitée, elle expire et le client est automatiquement ajouté à la liste d'attente de surclassement de l'aéroport. Dans ce cas, les clients sont traités une fois l'enregistrement du vol terminé, en fonction de l'espace disponible, par un représentant Continental à la porte d'embarquement. Pour les surclassements en BusinessFirst, tous les miles et participations de surclassement seront remboursés si le segment du voyage en BusinessFirst n'a pu être surclassé. Waitlist requests may only be made over the phone with your local Continental Reservations office.
  • FLIGHT CHANGES: Permitted in accordance with the rules of the fare purchased.
  • RE-DEPOSITS AND REFUNDS: Unused or cancelled OnePass upgrade rewards may be re-deposited back to the account from which the miles were withdrawn prior to the expiration date. Reward re-deposits are subject to the fees below.
    OnePass Elite Members
    Informations générales Silver Gold Platinum
    Ticketed before Dec. 15, 2009 $150 per reservation $150 per reservation $150 per reservation 0 USD
    Ticketed Dec. 15, 2009 or later $75 per traveler $50 per traveler $25 per traveler 0 USD

    Fees are based on the status of the account holder at the time the change is requested.

    OnePass upgrade rewards have no cash value except for applicable taxes, fees and surcharges. Any associated upgrade co-pays will be refunded upon reward re-deposit. Request for refund of taxes should be sent to refund accounting.

GENERAL RULES

The following rules apply to both OnePass Travel Rewards and Continental and Copa Airlines Upgrade Rewards.

  • VALIDITY: Valid one year from original date of issue. All travel must be completed within one year from date of issue.
  • RESTRICTED TRAVEL DATES: Continental and Copa Airlines do not have any restricted travel dates for OnePass rewards; however, some partners may have restricted travel dates
  • REWARD REGIONS: See Interactive Reward Chart
  • APPLICABLE FEES AND SURCHARGES: OnePass members are responsible for all applicable federal inspection fees, terminal facility fees, customs and immigration fees, infant tickets (when required for children under two years of age) and any other fees or surcharges applicable to reward travel. Les frais et suppléments doivent être réglés par carte de crédit uniquement lors de l’émission de la récompense OnePass. En outre, certaines taxes de départ international sont exigées à l’aéroport et payables en espèces seulement.
  • TRANSFERRING: Once an airline ticket is issued, the passenger name on the ticket may not be changed, and the ticket may not be used by anyone else. Un changement de nom nécessite que vous re-déposiez la prime avec les frais de service (payables par carte de crédit uniquement) et demandiez une nouvelle prime avec le nom approprié.
  • SELLING REWARDS: OnePass rewards and mileage in your OnePass account may not be sold, bartered, traded, exchanged or purchased, except under programs fully authorized and/or sponsored by Continental Airlines. Les primes et les miles obtenus sans respecter cette règle seront annulés et confisqués. Les primes et miles obtenus en violation de cette règle peuvent entraîner la résiliation de votre abonnement OnePass et l’annulation de la totalité des miles déposés sur votre compte. Si une autre personne que celle dont le nom figure sur le billet prime tente de l’utiliser, il sera annulé ainsi que le voyage. Les récompenses modifiées seront également annulées. Les primes annulées seront confisquées et les miles seront perdues pour l’adhérent. Toute action entraînant l’annulation d’une prime pourra également entraîner la résiliation et l’annulation de tous les miles à la discrétion de OnePass.
  • AIRLINE RE-ROUTING: In the event of a flight delay or cancellation, you will be re-routed on the first available flight in accordance with Continental's Customer First policy . Some partners may have different policies for re-accommodation during irregular operations.
  • FORFEITURE OF MILEAGE: If you elect to travel in a lower class of service than specified by your reward, you will not receive a mileage adjustment.
  • TAX LIABILITY: All tax liability associated with the OnePass program and with the receipt and use of OnePass rewards', including income tax, is the responsibility of the user. Les primes de surclassement OnePass en BusinessFirst, Première classe ou classe Affaires à destination du Royaume-Uni sont soumises à des taxes de départ supplémentaires.
  • COMPLIANCE WITH REWARD RULES: If you fail to comply with the OnePass reward rules, at Continental Airlines' sole discretion, you may be accommodated on a different flight than originally selected, seated in a lower class of service, denied ticketing or boarding, or be subject to other action as provided under the "Mileage or Reward Abuse" provision herein. Les voyages à bord de Continental Airlines ou de partenaires aériens OnePass sont soumis aux tarifs publiés et au contrat de transport standard de la compagnie aérienne concernée.