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Connectez-vous

Agency Level Access:
To access the Agency Information Center, go online to continental.com/agency and enter your 8-digit IATA number. Here you will find valuable news, policies and information for travel agencies. You can also book eCertificate travel online.

User Level Access:
To gain access to more secure areas of the site, such as agency performance reports and ticket status look-up, a user must obtain an individual login from your Agency Administrator (see below). Continental is unable to provide these logins, so please contact the appropriate person within your agency. After your administrator requests a login for you, you will receive an e-mail with a secure link to activate your account and select a password.

Administrator Level Access:
An agency administrator has the responsibility to manage user access and rights within your agency. If your ARC# is a Home Office Location, you can also manage user access for branch locations. To become an administrator, you must complete a one-time verification process using your Tax ID for your security. Non-ARC agencies cannot be authenticated at this time.

Here is how you or the appropriate employee at your agency can become an administrator:

  1. Enter the agency website at continental.com/agency using your 8-digit IATA number.
  2. Click on the "Sign-In" button at the top of the page. Under the heading for Administrator: click the link, where it says "You can authenticate here with your Tax ID Number." you will be directed to a secure page to enter your Tax ID Number.
  3. Upon verification, you will be redirected to a Profile page in the Continental Travel Agency Information site.
  4. You will be prompted to set up your own profile as an administrator. Complete your information and select a password for future logins.
  5. On the main screen in the lower right, click on "User Management" to add users or edit their rights.

If you need further assistance, you may contact Continental's Electronic Support Desk via e-mail at eservice@coair.com or by telephone (1-800-300-1547, prompt 2). Agents are available 24 hours/day, 7 days/week.