Suggestions
    Go directly to
      Press Release
      June 01, 2022

      Continental Subsidiary Vergölst Set to Make Truck Breakdown Service Even More Reliable

      • Regional breakdown management enables even more effective breakdown service
      • Market leader Vergölst handles more than 20,000 truck breakdown callouts in 2021
      • Regional breakdown management is a feature of the FleetFox tire management system enables better coordination of specialist companies and commercial vehicle centers

      Hanover, Germany, June 1 2022. More trucks on the roads also means more truck breakdowns are likely. This is reflected in the callout figures for the truck breakdown service operated by Continental subsidiary Vergölst. Whereas its 150 breakdown service vehicles stationed around Germany were summoned about 20,000 times in 2019, the figure fell by over eight percent in covid-affected 2020. With covid restrictions easing in 2021, traffic volumes increased once again – as did the number of breakdown service callouts. By the end of the year, the total had reached 20,000, making Vergölst one of the largest truck breakdown assistance firms across the country.

      Effective and reliable: regional breakdown management

      As part of its plan to meet the challenge of these rising numbers, Vergölst has switched to regional breakdown management. “With truck logistics firms incurring substantial costs as a result of vehicle downtime, we must do everything we can to assist our customers as reliably as possible in the event of a breakdown,” says Thorsten Schuckenböhmer, Head of Commercial Vehicle Tires Business at Vergölst. To this end, regional breakdown management – an integrated feature of the FleetFox tire management system – allows specialist companies and commercial vehicle centers to coordinate their efforts much more effectively. So if a breakdown service vehicle in the immediate vicinity is already on a call, the next-nearest vehicle can be deployed. This significantly reduces breakdown call rejection rates.

      Zero calls rejected? Yes, now it’s possible!

      Regional breakdown management was trialed last year in the Rhineland and Ruhr regions of Germany. “The systemic interconnectedness in the region leads to even better communication and closer coordination between the parties involved,” explains Edgar Hoffmann, Vergölst’s specialist companies manager in Bonn. “We were able to immediately reduce call rejection rates,” emphasized Carsten Meißner, Head of Key Account Management for the Central Region. “In these two regions, the rejection figures also remained at zero for a third month in succession. For this reason, we are now expanding our regional breakdown management approach.”

      There is considerable added value here for the customers involved, as Schuckenböhmer underlines. “Vehicle downtime is expensive. Every hour a truck is stationary at the roadside costs the company money.” Lowering the rejection rate is one thing, but rapid breakdown service response is also important. “Our truck breakdown assistance crews generally need no longer than two-and-a-half hours for a job – from receiving the call to finishing the repairs on the vehicle,” says Schuckenböhmer. It’s a figure confirmed by Arno Schemmel at Pfaff Logistik: “Time is a key factor with truck breakdowns. With Vergölst, we have a partner who has already bailed us reliably and quickly on a couple of occasions.”

      Looking for even more extensive tire management? Try Conti360° Fleet Solutions

      Conti360° Fleet Solutions offer an all-round tire management service extending beyond reliable breakdown assistance. The Conti360° Service package covers everything from choosing the ideal tires for the job at hand and correct fitting, through regular checks and comprehensive tire reports, to smoothly handled casing management and a system to feed worn tires back into the ContiLifeCycle program.

      Available documents

      Cookie Policy

      We use cookies to provide you with the best experience on our website. Click on "Accept all" to allow all cookies or "Change cookie settings" to decide individually.

      Note: If you consent to the use of performance cookies, you also consent to the transfer of your personal data to insecure third countries (e.g. to the USA). These insecure third countries do not provide a level of data protection comparable to EU standards. In the case of certain third party providers, such as Google and Mouseflow, no other guarantees are offered to compensate for this deficit. There is therefore a risk that the transmission of your personal data may result in state authorities accessing your personal data without you having effective legal protection options.

      For more information on performance technologies and the transfer of data to third countries, please refer to the privacy policy.

      By clicking the "Accept all" button, you explicitly consent to this. Consent can be revoked at any time by changing the cookie settings. The further processing of data already collected before revocation by the third-party provider cannot be excluded.

      A cookie is a small data file that is stored on your device. We use cookies to provide basic and convenience functionalities, measure website performance and analyze user behavior on the website. 

      Required cookies are always activated because they are indispensable for the operation of the website and to store your cookie consent. Functional and performance cookies are optional. All optional cookies are deactivated by default.

      You can change your cookie settings at any time by visiting our Cookie Policy or by clearing the cache in your browser. 

      Show more Show less
      Back
      Required cookies Required

      These cookies are required to provide you with key functions.

      Functional cookies

      These cookies are used to provide certain functionalities to you.

      Performance cookies

      These cookies are used to measure website performance and user behavior. All collected data are analyzed anonymously.